Funny SyncWorks behaviour

[Ryan Lederman]

Originally Posted by Chris Boulton

Can I ask why you're not storing the dates as a plain time() and using gmdate when displaying? That is the best approach you can use.

---

Well in the case of SyncWorks expecting the LastModificationTime to be GMT, that is definately not the case as I've just established.

I just modified a contact (at 10:38pm local time here) and then wrote a snippet of VBA code for Outlook to fetch the last modification time:

    Dim myOlApp As Outlook.Application
    Dim myNamespace As Outlook.NameSpace
    Dim myContacts As Outlook.Items
    Dim myItems As Outlook.Items
    Dim myItem As Object
    Set myOlApp = CreateObject("Outlook.Application")
    Set myNamespace = myOlApp.GetNamespace("MAPI")
    Set myContacts = myNamespace.GetDefaultFolder(olFolderContacts).Items
    Set myItems = myContacts
    For Each myItem In myItems
            MsgBox myItem.FullName & ": " & myItem.LastModificationTime
    End If
    Next

This returned the following for that specific contact:

---------------------------
Microsoft Office Outlook
---------------------------
Name: 11/07/2007 10:38:49 PM
---------------------------
OK   
---------------------------

Definitely not GMT.

So now I believe this is a SyncWorks issue - perhaps SyncWorks should reformat the LastModificationTime back to GMT based on the timezone of the local machine?

Chris

Chris,

Yes, that's what we plan to do. I will let you know as soon as I've uploaded the build with that code in place.

[Ryan Lederman]

This build of SyncWorks sends modification times as UTC:

http://hotfix.kayako.com/syncworks/K...LE-3.1.2.9.exe

Please let me know if this helps.

[Ryan Lederman]

Originally Posted by Chris Boulton

[edit] With the tasks - they're marked as complete in SupportSuite under the Teamwork module, but they keep being marked as incomplete in Outlook whenever a sync is run.

Any ideas?

I've been able to reproduce this and I'm taking a look at it now.

[Ryan Lederman]

The tasks being marked as incomplete is a confirmed bug in 3.10.02. Please expect it to be fixed in the next release:

http://bugs.kayako.com/index.php?cmd=view&id=161

[Chris Boulton]

This build of SyncWorks sends modification times as UTC:

http://hotfix.kayako.com/syncworks/K...LE-3.1.2.9.exe

Please let me know if this helps.

Installed and working fine.

Thanks for getting it fixed.

Chris