The session has expired.

actionhero · **The session has expired. -** 01-06-2008, 06:10 PM

Hi, if I try to synchronize my Outlook 2007 with SyncWorks I get the following error:

Quote:

Error: <No extended error information available>
01/06/2008 20:06:24 Logging out from 'http://xxx' using Session ID {}
01/06/2008 20:06:24 An error occurred while attempting to communicate with the server:

The session has expired.

Error: <No extended error information available>

LiveResponse and other all other parts og SupportSuite works fine. I tried every fixes described here in the forum and the KB (DB, config, php.ini).

craigbrass · 01-06-2008, 08:51 PM

Have you tried reinstalling SyncWorks using the latest version at http://hotfix.kayako.com

Also, what version of Kayako's core php software are you running?

actionhero · 02-06-2008, 07:40 AM

I'm running V3.20.02.
hotfix.kayako.com doesn't work.

craigbrass · 02-06-2008, 09:32 AM

Are you saying the hotfix site doesn't load or that you installed the latest version from there and it didn't work?

actionhero · 02-06-2008, 10:17 AM

I'm running SupportSuite Version 3.20.02 and installed SyncWork from this link: http://hotfix.kayako.com/latest.php?...&interactive=0 a few days ago.

But now, the page "hotfix.kayako.com" doesn't work. So I can't check my version.

craigbrass · 02-06-2008, 10:45 AM

Ah yes, looks like Kayako's hamster has died.

It isn't working for me either.

**Jamie Edwards** · 02-06-2008, 11:02 AM

I am working on bringing the server back up, please bear with me.

**Jamie Edwards** · 02-06-2008, 11:06 AM

Hotfix is back up now

actionhero · 02-06-2008, 11:07 AM

[product placement] Hey, if you have problems with your servers, don't hesitateto contact me: jan.schaefer@sidd.de. Since last week we improved our service using a new innovative ticketsystem ;-) [/product placement]

actionhero · 02-06-2008, 11:27 AM

okay, SyncWorks 3.2.4.23 runs without an error. However you should update the files in the supportsuite.3.20.02.stable.zendopen.tar.gz package linked in the member-area.

craigbrass · 02-06-2008, 11:38 AM

The files inside the members area will be updated when the next build is run.

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craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	01-06-2008, 08:51 PM Have you tried reinstalling SyncWorks using the latest version at http://hotfix.kayako.com Also, what version of Kayako's core php software are you running? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

actionhero Offline New Member Posts: 23 Join Date: May 2008	02-06-2008, 07:40 AM I'm running V3.20.02. hotfix.kayako.com doesn't work.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	02-06-2008, 09:32 AM Are you saying the hotfix site doesn't load or that you installed the latest version from there and it didn't work? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

actionhero Offline New Member Posts: 23 Join Date: May 2008	02-06-2008, 10:17 AM I'm running SupportSuite Version 3.20.02 and installed SyncWork from this link: http://hotfix.kayako.com/latest.php?...&interactive=0 a few days ago. But now, the page "hotfix.kayako.com" doesn't work. So I can't check my version.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	02-06-2008, 10:45 AM Ah yes, looks like Kayako's hamster has died. It isn't working for me either. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Jamie Edwards Online Operations Manager Posts: 5,122 Join Date: Jan 2006 Location: United Kingdom	02-06-2008, 11:06 AM Hotfix is back up now Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit bug reports here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail. There is no official ETA on Version 4.

actionhero Offline New Member Posts: 23 Join Date: May 2008	02-06-2008, 11:07 AM [product placement] Hey, if you have problems with your servers, don't hesitateto contact me: jan.schaefer@sidd.de. Since last week we improved our service using a new innovative ticketsystem ;-) [/product placement]

actionhero Offline New Member Posts: 23 Join Date: May 2008	02-06-2008, 11:27 AM okay, SyncWorks 3.2.4.23 runs without an error. However you should update the files in the supportsuite.3.20.02.stable.zendopen.tar.gz package linked in the member-area.

craigbrass Offline Senior Member Posts: 5,394 Join Date: Jun 2005 Location: Cumbria, UK	02-06-2008, 11:38 AM The files inside the members area will be updated when the next build is run. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger