Sync. failed

[mbeijen]

I have been trying the syncworks application, and I keeps stopping on the same error.

Here is the event log:

30/11/2006 13:36:20 Logging in to 'http://www.xxxxxxxxxx.com/support/' with user name 'xxxxx'
30/11/2006 13:36:20 Logged in successfully. Session ID = {222ede1f71bebf26169d30ce89484cbb}, Staff ID = {0}, Compression = true
30/11/2006 13:36:28 Generated 29666 bytes of XML for shipment to server.
30/11/2006 13:36:32 An error occurred while attempting to communicate with the server:

The HTTP request has failed.

Error: <No extended error information available>
30/11/2006 13:36:33 Logging out from 'http://www.xxxxxxxxxx.com/support/' using Session ID {222ede1f71bebf26169d30ce89484cbb}
30/11/2006 13:36:33 Logged out successfully.

[Ryan Lederman]

mbeijen,

What version of SyncWorks are you using?

[Ryan Lederman]

Are you still experiencing this problem?

[realtec]

Hey Ryan, I'm also getting this problem, could it be a firewall issue ?

[Jamie Edwards]

Realtec; which version of SupportSuite and SyncWorks are you using?

[realtec]

Hi, Just to add more info here,

Outlook 2007 (Exchange 2003,SBS2k3)
Syncworks 3.1.2.11
Supportsuite 3.11.02 CVS

Syncronization seems to work and completes fine if I tick everthing apart from syncronize appointments ....

then I get

28/01/2008 13:45:52 Logging in to 'http://www.xxxx.com/support/' with user name 'xxx'
28/01/2008 13:45:53 Logged in successfully. Session ID = {83c794fba12162af04f7bd514818e2b4}, Staff ID = {0}, Compression = true
28/01/2008 13:45:57 Generated 18335 bytes of XML for shipment to server.
28/01/2008 13:46:27 An error occurred while attempting to communicate with the server:

The HTTP request has failed.

Error: <No extended error information available>
28/01/2008 13:46:29 Logging out from 'http://www.xxxx.com/support/' using Session ID {83c794fba12162af04f7bd514818e2b4}
28/01/2008 13:46:30 Logged out successfully.

[Ryan Lederman]

realtec, what are the values of the following entries in your php.ini?

memory_limit
max_execution_time
max_post_size

[realtec]

Ryan, these values are currently:

memory_limit = 128M
max_execution_time = 30

max_post_size (this entry was not found)


Rick

[realtec]

Stop Press,
I guessed where you where coming from with the max_execution_time so I doubled it to 60 secs. All works perfectly now. Thanks for your efforts Ryan.

Rick

[Ryan Lederman]

Glad to hear it works.