Sync works plug-in

[colmtourque]

I used the demo version of sync works with outlook 2007 and it worked fine until today. Now when I launch outlook Syncworks does not come up. When I go to add the plug in back I get the error not a valid add-in. Anyone have any suggestions. I've removed the software and added it back to no avail.

[craigbrass]

Try the latest (note this is a build marked as unstable but the testers say it works fine) from the hot fix server -> http://hotfix.kayako.com/syncworks/K...E-3.2.4.19.exe

[colmtourque]

I was able to get it to work by hard entering the path in the registry.
Now I get the following error.
18/09/2007 10:45:09 Logging in to 'http://support.domain.alcomgt.com/' with user name 'kkrog1'
18/09/2007 10:45:09 Logged in successfully. Session ID = {1ce8908b773023ee73252c0ac4d1e92d}, Staff ID = {0}, Compression = true
18/09/2007 10:45:11 Generated 14281 bytes of XML for shipment to server.
18/09/2007 10:45:17 An error occurred while attempting to communicate with the server:
Received unexpected response from server (invalid header)!
Data: (<br />
<b>Warning</b>: Call-time pass-by-reference has been deprecated; If you would like to pass it by reference, modify the declaration of [runtime function name](). If you would)
Error: <No extended error information available>
18/09/2007 10:45:21 Logging out from 'http://support.domain.alcomgt.com/' using Session ID {1ce8908b773023ee73252c0ac4d1e92d}
18/09/2007 10:45:21 Logged out successfully.

I've replied back to support. Rather current official release before trying a build. Do the new builds add any features?

[travishayler]

Getting the same problem - see my post previous to this, is it a bug in the new update ?

[craigbrass]

http://support.domain.alcomgt.com is the wrong URL.

[travishayler]

19/09/2007 09:02:03 Logging in to 'http://www.drsolutions.co.uk/support/' with user name 'xxxxxxxxxxxx'
19/09/2007 09:02:03 Logged in successfully. Session ID = {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}, Staff ID = {0}, Compression = true
19/09/2007 09:02:04 Generated 2197 bytes of XML for shipment to server.
19/09/2007 09:02:05 An error occurred while attempting to communicate with the server:
Received unexpected response from server (invalid header)!
Data: (<br />
<b>Warning</b>: Call-time pass-by-reference has been deprecated; If you would like to pass it by reference, modify the declaration of [runtime function name](). If you would like to enable call-time pass-by-reference, you can set allow_call_time_pass_reference to true in your INI file. in <b>D:\Domains\drsolutions.co.uk\wwwroot\support\mo dules\teamwork\syncworks_sync.php</b> on line <b>3)
Error: <No extended error information available>
19/09/2007 09:02:06 Logging out from 'http://www.drsolutions.co.uk/support/' using Session ID {xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx}
19/09/2007 09:02:06 Logged out successfully.

[colmtourque]

No that's the correct url. I got a message from support about it.
http://forums.kayako.com/archive/index.php/t-4091.html

That solved it.

[craigbrass]

Oh, its just that I got server not found when going to it. It is an internal link I take it?

Anyway, glad you got it sorted.

[colmtourque]

Thanks for the suggestions. You wouldn't happen to have an answer to my post about LDAP would you?

Yes that is a totally internal link, not even available to users yet, we're still sorting through the app ourselves.