Syncworks appears to sync - but nothing appears in SupportSuite

[crayfishuk]

Syncworks version is: 3.1.0.2 - evaluation only currently...
SupportSuite version is: 3.04.10
Outlook 2003 fully ServicePacked.

Syncworks log is:-

10/01/2007 23:14:59 Logging in to 'http://support.domain.com/' with user name 'cfisher'
10/01/2007 23:15:00 Logged in successfully. Session ID = {a279386d0278634d49e3b712cdb2cab5}, Staff ID = {0}, Compression = true
10/01/2007 23:15:26 Generated 216590 bytes of XML for shipment to server.
10/01/2007 23:15:42 Received 396 bytes of XML from server; integrating.
10/01/2007 23:15:42 Synchronization of Contacts to LiveResponse/SupportSuite VoIP phone is disabled; skipping...
10/01/2007 23:15:42 Server to Client synchronization of Contacts is disabled; skipping...
10/01/2007 23:15:42 Server to Client synchronization of Appointments is disabled; skipping...
10/01/2007 23:15:42 Server to Client synchronization of Tasks is disabled; skipping...
10/01/2007 23:15:42 Logging out from 'http://support.domain.com/' using Session ID {a279386d0278634d49e3b712cdb2cab5}
10/01/2007 23:15:43 Logged out successfully.

Everything appears to work - but there is nothing in the Teamwork screens.

Any ideas anyone?

-Craig

[meltemi]

I get the same problem when I try to sync from outlook 2002 to kayako. Activating the option to sync from kayako to outlook I get an invalid header message.

[Jamie Edwards]

Hi;

This is a known bug and has been assigned and is due to be fixed soon.

[meltemi]

.. so there is no need to try any more. I will wait for the next release.

[rickowen]

Any news on this i have same problem using outlook 2003 and latest CVS build

Thanks

Richard

[rickowen]

Still waiting

[Ryan Lederman]

This is fixed in the 3.10.02 stable release.

[ClintThomson]

I am having this same issue. Just upgraded Support Suite to Version 3.20.02 Stable and installed the SyncWorks version included in that file. (So the latest copies of both software) I am using Outlook 2007 in Cached Mode and RPC/HTTP.

When I sync, it looks like everything is great, but nothing ever shows up in the teamwork section of Support Suite.

The following is from the SyncWorks Log:

03/18/2008 01:40:12 Logging in to 'http://Support.Celeratec.com/' with user name 'ClintThomson'
03/18/2008 01:40:12 Logged in successfully. Session ID = {e9f98f1c6fa1d327ff10e8cec7c67f4f}, Staff ID = {0}, Compression = true
03/18/2008 01:41:03 Generated 106298 bytes of XML for shipment to server.
03/18/2008 01:41:06 Received 84 bytes of XML from server; integrating.
03/18/2008 01:41:06 Synchronization of Contacts to LiveResponse/SupportSuite VoIP phone is disabled; skipping...
03/18/2008 01:41:06 No Contacts received from server.
03/18/2008 01:41:06 No Appointments received from server.
03/18/2008 01:41:06 No Tasks received from server.
03/18/2008 01:41:06 Logging out from 'http://Support.Celeratec.com/' using Session ID {e9f98f1c6fa1d327ff10e8cec7c67f4f}
03/18/2008 01:41:06 Logged out successfully.

[Ryan Lederman]

Clint, I've replied to your ticket.

[wilnix]

I am havin ghte same issueas Clint. What was the fix?

Thanks,

William Stott

[wilnix]

I figured my issue out. The problem is that Sycnworks / Kayako does not handle attachments in tasks at all. Once I removed all tasks that had attachements, the sync worked correctly.

Thanks,

Will