Syncworks not syncing properly

[vineethshyam]

Hi,
I downloaded the latest Syncworks trial from hotfix.kayako.com and installed it . I have a support suite owned.

But the problem is the contacts , the tasks are getting added up in the Outlook from the kayako supportsuite. They wont get modified. They just get added up each time Sync happens.
I have only 3 contacts in teamworks

But here those three contacts always get added up everytime.They wont get modified

Every option

outlook-->supportsuite

and

supportsuite-->outlook is set in the Settings

Whatever Task I create from Outlook doesnot synchronize in Teamwork

Is this a feature inability in the trial version of Syncworks

How many days will this trial Syncworks work without the key

Syncworks version 3.1.1.6 Stable

Supportsuite version 3.04.10 stable.

[craigbrass]

Maybe try upgrading your SupportSuite. That is an old version now. Latest is 3.10.02.

If that still doesn't work, submit a ticket in the support area and someone in support will look into your administration area to see if anything is set wrong.

[Jamie Edwards]

Hi there,

I believe this is an issue with the current version of SupportSuite you are running, but I need to get clarification on this. The SyncWorks developer will be replying here later today.

Thanks,

[Ryan Lederman]

Hi,

I would definitely suggest upgrading your SupportSuite to 3.10.02, as many fixes have been applied to SyncWorks in that version.

If upgrading doesn't solve your problem, please open a support ticket and request that it be assigned to me. Thanks!