Add New Ticket

Jeremym87 · **Add New Ticket -** 06-12-2006, 09:08 PM

I know I have asked this in the past, I would like to add a new ticket via Kayakomobile. How far off is this feature?

Ryan Lederman · 07-12-2006, 04:30 PM

It's hard to say Jeremy, adding new features to KayakoMobile isn't at the top our TODO list, but we'll definitely get to it as soon as we can.

Jeremym87 · 07-12-2006, 05:54 PM

thanks for the reply!

Ryan Lederman · 26-02-2007, 09:59 PM

Just to update you, the ability to create tickets is now included in KayakoMobile and will be available in the next release.

Jeremym87 · 15-03-2007, 04:32 PM

OK, Maybe i'm Blind, but how do you create new tickets? I dont see any option to choose to do this function.

Ryan Lederman · 15-03-2007, 08:11 PM

It isn't available yet; it'll be there in the next major release.

Jeremym87 · 15-03-2007, 08:19 PM

O ok, i was under the impression that it was in the current stable version... do you have an ETA on this?

br83 · 15-03-2007, 09:30 PM

this would be a great feature

Ryan Lederman · 19-03-2007, 06:53 PM

ETA approximately a month out.

Ryan Lederman · 20-03-2007, 09:45 PM

Just to keep everyone updated: http://blog.kayako.net/archives/74

Jeremym87 · 25-04-2007, 07:09 PM

Any news about this?

Jeremym87 · 15-05-2007, 03:40 AM

Any Ideas?

Ryan Lederman · 15-05-2007, 07:01 AM

Sorry Jeremy,

We've decided to implement several other [large] features in the Kayako Mobile client and as a result, this release is taking longer than expected.

Please keep checking the forums for news about the new Beta release.

Jeremym87 · 05-06-2007, 02:41 AM

I bet my support will run out before this is released...

Chris Boulton · 05-06-2007, 04:59 AM

Quote:

Originally Posted by Jeremym87

I bet my support will run out before this is released...

I started chasing this up with Varun too - and I believe we're waiting on a response from Ryan.

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Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	Add New Ticket - 06-12-2006, 09:08 PM I know I have asked this in the past, I would like to add a new ticket via Kayakomobile. How far off is this feature? Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	07-12-2006, 05:54 PM thanks for the reply! Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	15-03-2007, 04:32 PM OK, Maybe i'm Blind, but how do you create new tickets? I dont see any option to choose to do this function. Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Ryan Lederman Offline Chief Operating Officer Posts: 789 Join Date: May 2005 Location: Boise, Idaho	15-03-2007, 08:11 PM It isn't available yet; it'll be there in the next major release. Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	15-03-2007, 08:19 PM O ok, i was under the impression that it was in the current stable version... do you have an ETA on this? Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

br83 Offline New Member Posts: 9 Join Date: Mar 2007	15-03-2007, 09:30 PM this would be a great feature

Ryan Lederman Offline Chief Operating Officer Posts: 789 Join Date: May 2005 Location: Boise, Idaho	19-03-2007, 06:53 PM ETA approximately a month out. Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Ryan Lederman Offline Chief Operating Officer Posts: 789 Join Date: May 2005 Location: Boise, Idaho	20-03-2007, 09:45 PM Just to keep everyone updated: http://blog.kayako.net/archives/74 Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	25-04-2007, 07:09 PM Any news about this? Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	15-05-2007, 03:40 AM Any Ideas? Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	05-06-2007, 02:41 AM I bet my support will run out before this is released... Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com