Add New Ticket - Page 2

**Jamie Edwards** · 05-06-2007, 07:14 AM

Quote:

Originally Posted by Jeremym87

I bet my support will run out before this is released...

For KayakoMobile, this should not matter - you will still be able to download it.

Jeremym87 · 06-06-2007, 10:18 PM

I would imagine I would have to upgrade the server side in order to take advantage of adding new tickets, and the other features... Do I need support for this?

Ryan Lederman · 06-06-2007, 11:44 PM

Jeremym87 · 07-06-2007, 02:28 AM

So like I said, my support will be expired before this is released.

**Jamie Edwards** · 07-06-2007, 11:14 AM

Ok - understood. Then yes, this is the case.

Jeremym87 · 12-06-2007, 12:14 PM

When it comes to Kayako, I'm usually very patient. But is there an updated ETA for this? It has been three months since the announced ETA was one month. We have waited almost two years for this functionality.

Chris Boulton · 12-06-2007, 12:52 PM

Quote:

Originally Posted by Jeremym87

When it comes to Kayako, I'm usually very patient. But is there an updated ETA for this? It has been three months since the announced ETA was one month. We have waited almost two years for this functionality.

Don't worry - you're not the only one.

I emailed Varun about this expressing my concern on why it was taking so long for this functionality - he forwarded my message to Ryan, and to the best of my knowledge, nobody ever got back to me about it.

Ryan Lederman · 12-06-2007, 03:14 PM

Hi Guys,

Apologies if you were waiting for a response from me. Rest assured that we are working on this feature, but we are also working on many other things simultaneously. We have been under a lot of pressure to fix bugs and release the 3.11.00 build, which we hope to accomplish very soon.

Jeremy, I remember that you've been a Kayako Mobile user since the beginning, and I will be sure that your Support & Upgrades gets extended as long as it needs to in order for you to get this new build of Kayako Mobile.

Chris Boulton · 13-06-2007, 06:47 AM

http://builds.kayako.net/ - I think, personally, that speaks for itself.

Ryan - what I asked for in my email was an update of what is complete, what isn't, and when you expect it to be finished.

As I mentioned in my email to Varun:

Quote:

Originally Posted by part of my email to Varun

I don’t know if you remember, but I’ve been a long standing supporter of Kayako and your software since you offered as a free license for LiveResponse back in the day. Well now I’ve gone ahead and purchased Kayako SupportSuite.

When the features were announced for Kayako Mobile including custom fields, new ticket support etc – this is what persuaded me in to purchasing SupportSuite and are features that I consider a necessity for my line of work.

Since then there have been no releases of the updated client and I’m becoming concerned that it isn’t going to happen and I’m not too happy with how long it has been for you guys to produce these features. Features which myself, being a Windows Mobile & web developer, could turn around in a much shorter period of time.

As I mentioned about the live chat (attached is my conversation), I was told to refer to the build change log for any updates. In the change log, I cannot find any mention of the Mobile client since some changes you made in March.

Ryan Lederman · 13-06-2007, 07:11 AM

Quote:

Originally Posted by Chris Boulton

http://builds.kayako.net/ - I think, personally, that speaks for itself.

Ryan - what I asked for in my email was an update of what is complete, what isn't, and when you expect it to be finished.

As I mentioned in my email to Varun:

Hi Chris,

Thanks for your interest in the mobile client. We will be producing the features as promised, but I do not have a timetable for that. This is not the only thing we are working on at the moment. We're aware that people are waiting for these features and we are doing everything we can to make it happen.

Thanks for your continued patience,

Jeremym87 · 19-07-2007, 02:21 PM

Any updates on this?

Chris Boulton · 23-07-2007, 07:47 AM

It won't be in the new maintenance release, if that is what you meant by an "update."

I haven't heard anything about when it will be available, but yeah, still something I am looking forward to.

craigbrass · 23-07-2007, 10:11 AM

I assume it will be available (as it has been implemented) with .11 stable due out in a few weeks but Ryan should be on later to confirm it.

Jeremym87 · 31-07-2007, 03:00 PM

Anything??????

craigbrass · 31-07-2007, 03:30 PM

It isn't in the list of changes for .11 and I just installed it and couldn't find the ability.

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Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	06-06-2007, 10:18 PM I would imagine I would have to upgrade the server side in order to take advantage of adding new tickets, and the other features... Do I need support for this? Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Ryan Lederman Offline Chief Operating Officer Posts: 789 Join Date: May 2005 Location: Boise, Idaho	06-06-2007, 11:44 PM Yes Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	07-06-2007, 02:28 AM So like I said, my support will be expired before this is released. Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	12-06-2007, 12:14 PM When it comes to Kayako, I'm usually very patient. But is there an updated ETA for this? It has been three months since the announced ETA was one month. We have waited almost two years for this functionality. Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	19-07-2007, 02:21 PM Any updates on this? Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Chris Boulton Offline Member Posts: 135 Join Date: Jun 2003 Location: Sydney, Australia	23-07-2007, 07:47 AM It won't be in the new maintenance release, if that is what you meant by an "update." I haven't heard anything about when it will be available, but yeah, still something I am looking forward to. Chris Boulton Interspire - Web Software Inspired by You

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	23-07-2007, 10:11 AM I assume it will be available (as it has been implemented) with .11 stable due out in a few weeks but Ryan should be on later to confirm it. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	31-07-2007, 03:00 PM Anything?????? Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	31-07-2007, 03:30 PM It isn't in the list of changes for .11 and I just installed it and couldn't find the ability. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger