Add New Ticket - Page 4

Jeremym87 · 30-10-2007, 11:07 PM

I have given up. Two years is a long time to wait for a much needed feature.

Ryan Lederman · 31-10-2007, 01:21 AM

craigbrass · 31-10-2007, 10:09 AM

Is that a ticket added via KM? If so, does that mean it is ready for release?

**Jamie Edwards** · 31-10-2007, 10:47 AM

Yes - if you look closely at the subject of the ticket - "This ticket was created with KM". It is almost ready for testing - as usual, an announcement will be made when the stable is ready (if it was ready for release, it would have been released

).

craigbrass · 31-10-2007, 10:56 AM

Ah yes, really should look properly!

Jeremym87 · 31-10-2007, 11:02 AM

Almost ready for testing??? 4 weeks ago Ryan said it "IS ready for testing"

Ryan Lederman · 31-10-2007, 04:05 PM

When I said it was "ready for testing" what I meant was that Varun had written the preliminary server-side code and I was ready to begin DEVELOPMENT testing of the code. It was in no way shape or form ready for alpha or beta.

I have fixed dozens of bugs and I will release an alpha of the KayakoMobile client as well as a patch for SupportSuite later today.

Matthew · 31-10-2007, 04:42 PM

Quote:

Originally Posted by Ryan Lederman

I have fixed dozens of bugs and I will release an alpha of the KayakoMobile client as well as a patch for SupportSuite later today.

You rock, Boise!

craigbrass · 31-10-2007, 05:00 PM

Sounds good Ryan! I'll have a good test of it when you release.

Ryan Lederman · 31-10-2007, 09:56 PM

Here is the alpha build I promised:

WM5/WM6:
http://hotfix.kayako.com/latest.php?...uildtype=alpha

PPC2003:
http://hotfix.kayako.com/latest.php?...uildtype=alpha

Note that you must update several files listed in the update from CVS in order for this to work at all.

Please contact me directly with any bugs or suggestions.

craigbrass · 01-11-2007, 10:41 AM

REALLY wish Kayako would seporate our downloads inside the members area. Having to download 30mb+ for no reason is just annoying (to download 2 php files that need updating).

The ability to browse the CVS server would be good too so we can pick files and download.

Anyway, installing now and will test.

craigbrass · 01-11-2007, 11:03 AM

Ok, I get "An error occoured while saving the new ticket" on ticket creation and "Failed to query database Error: no such column: localcreate" on sync.

Ryan Lederman · 01-11-2007, 07:55 PM

craig, you need to delete your km.db file and then restart KM and let it re-create the db.

craigbrass · 01-11-2007, 09:08 PM

Why not run something on reinstall that either updates the database or recreates it?

Bugs :-
1. After creating the new ticket and clicking sync, it shows the ticket you created twice.
2. It puts the new ticket into Kayako as overdue.

Matthew · 02-11-2007, 03:37 AM

Quote:

Originally Posted by Ryan Lederman

craig, you need to delete your km.db file and then restart KM and let it re-create the db.

I've tried this. I've also tried re-installing KM on my WM2003. Whenever I try to sync, I get "Failed to query database. Error: no such table: deletes."

I haven't even tried to create a new ticket yet.

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Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	30-10-2007, 11:07 PM I have given up. Two years is a long time to wait for a much needed feature. Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

Ryan Lederman Offline Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho	31-10-2007, 01:21 AM Ryan Lederman (ryan.lederman ]at[ kayako.com) ------------------------------------------------------------------- New to the forum? New user's guide here. Submit a bug report here. Submit support tickets via the members area. Submit sales queries either via live chat or via e-mail.

craigbrass Online Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	31-10-2007, 10:09 AM Is that a ticket added via KM? If so, does that mean it is ready for release? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	31-10-2007, 10:56 AM Ah yes, really should look properly! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Jeremym87 Offline New Member Posts: 23 Join Date: Jan 2005	31-10-2007, 11:02 AM Almost ready for testing??? 4 weeks ago Ryan said it "IS ready for testing" Jeremy Massengale Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com

craigbrass Online Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	31-10-2007, 05:00 PM Sounds good Ryan! I'll have a good test of it when you release. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	01-11-2007, 11:03 AM Ok, I get "An error occoured while saving the new ticket" on ticket creation and "Failed to query database Error: no such column: localcreate" on sync. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Online Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	01-11-2007, 09:08 PM Why not run something on reinstall that either updates the database or recreates it? Bugs :- 1. After creating the new ticket and clicking sync, it shows the ticket you created twice. 2. It puts the new ticket into Kayako as overdue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger