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UH-Simon Offline
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Device ID changes after upgrading ROM - 01-07-2007, 08:28 AM

I have upgraded the ROM on my Vario II and now when trying to re-install Kayako Mobile my Device ID doesnt match. How do I go about notifying Kayako of a new Device ID without having to purchase another copy of Kayako Mobile for the same device? Thanks.
   
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Jamie Edwards Online
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01-07-2007, 11:48 AM

You can submit a ticket to the Sales department explaining the situation (with your customer e-mail address and new device ID).


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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UH-Simon Offline
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01-07-2007, 05:05 PM

Thanks Jamie. Sales ticket SSG-276095 is in.
   
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Jamie Edwards Online
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01-07-2007, 05:16 PM

Hi Simon,

Ticket updated.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
  • New to the forum? New user's guide here.
  • Submit bug reports here.
  • Submit support tickets via the members area.
  • Submit sales queries either via live chat or via e-mail.
  • There is no official ETA on Version 4.
   
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