Device ID changes after upgrading ROM

UH-Simon · **Device ID changes after upgrading ROM -** 01-07-2007, 08:28 AM

I have upgraded the ROM on my Vario II and now when trying to re-install Kayako Mobile my Device ID doesnt match. How do I go about notifying Kayako of a new Device ID without having to purchase another copy of Kayako Mobile for the same device? Thanks.

**Jamie Edwards** · 01-07-2007, 11:48 AM

You can submit a ticket to the Sales department explaining the situation (with your customer e-mail address and new device ID).

UH-Simon · 01-07-2007, 05:05 PM

Thanks Jamie. Sales ticket SSG-276095 is in.

**Jamie Edwards** · 01-07-2007, 05:16 PM

Hi Simon,

Ticket updated.

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UH-Simon Offline New Member Posts: 9 Join Date: Nov 2004	Device ID changes after upgrading ROM - 01-07-2007, 08:28 AM I have upgraded the ROM on my Vario II and now when trying to re-install Kayako Mobile my Device ID doesnt match. How do I go about notifying Kayako of a new Device ID without having to purchase another copy of Kayako Mobile for the same device? Thanks.

UH-Simon Offline New Member Posts: 9 Join Date: Nov 2004	01-07-2007, 05:05 PM Thanks Jamie. Sales ticket SSG-276095 is in.

Jamie Edwards Offline Operations Manager Posts: 7,362 Join Date: Jan 2006 Location: England, UK	01-07-2007, 05:16 PM Hi Simon, Ticket updated. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.