Kayako logo
Kayako Mobile Discussion, troubleshooting and feedback for Kayako Mobile for Microsoft Windows Mobile enabled devices.

Kayako develops robust helpdesk software, live chat and real-time visitor monitoring software.
Kayako is trusted by more than 30,000 organizations, including a number of Fortune 500 companies and government institutions.
Reply
 
LinkBack Thread Tools Search this Thread Display Modes
  (#1) Old
UH-Simon Offline
New Member
 
Posts: 9
Join Date: Nov 2004
Device ID changes after upgrading ROM - 01-07-2007, 08:28 AM

I have upgraded the ROM on my Vario II and now when trying to re-install Kayako Mobile my Device ID doesnt match. How do I go about notifying Kayako of a new Device ID without having to purchase another copy of Kayako Mobile for the same device? Thanks.
   
Reply With Quote
  (#2) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 7,362
Join Date: Jan 2006
Location: England, UK
01-07-2007, 11:48 AM

You can submit a ticket to the Sales department explaining the situation (with your customer e-mail address and new device ID).


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
  (#3) Old
UH-Simon Offline
New Member
 
Posts: 9
Join Date: Nov 2004
01-07-2007, 05:05 PM

Thanks Jamie. Sales ticket SSG-276095 is in.
   
Reply With Quote
  (#4) Old
Jamie Edwards Offline
Operations Manager
 
Jamie Edwards's Avatar
 
Posts: 7,362
Join Date: Jan 2006
Location: England, UK
01-07-2007, 05:16 PM

Hi Simon,

Ticket updated.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
----------------------------------------------------------------
---
   
Reply With Quote
Reply

Tags
device, rom, upgrading

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On




Powered by vBulletin® Version 3.8.3
Copyright ©2000 - 2010, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.2


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78