Different Ports

CCSNET · **Different Ports -** 11-07-2008, 09:33 PM

how do you set the port id on mobile ??

i have it installed, but it wont take Server:Port

as we are using a custom port

craigbrass · 12-07-2008, 07:42 AM

[code]http://www.yourdomain.com:8080/helpdesk/[code]
should work. If it isn't, try firing that into your browser on the phone / pda and see if it works to confirm it is in fact KM rather than a service provider issue.

CCSNET · 12-07-2008, 07:52 AM

<server>:<port>/PDA work fine

but still cant set the port up within mobile

what ever i set the "server to" it just says port 80 isn't resonding (which it wouldn't because i'm useing port 22280)

craigbrass · 12-07-2008, 02:50 PM

E-Mail ryan.lederman <!AT!> kayako.com about this. He will be able to help.

CCSNET · 15-07-2008, 08:57 PM

anybody got any other ideas i have had nothing yet from kayako

Thanks

**Jamie Edwards** · 15-07-2008, 09:02 PM

Hi CCSNET,

Ryan is away until next week. It sounds like a design issue which is preventing entering the port number this way, which will likely need resolving in a build. Either way, Ryan will get back to you as soon as he is back

CCSNET · 15-07-2008, 11:54 PM

Cheers Jamie,

No problems, were working fine with the normal interface (via PC) at the moment.

Ryan Lederman · 22-07-2008, 10:16 PM

Unfortunately, KayakoMobile does not currently support the host : port syntax in the server URL.

I have added it to my notes to add in a future build, so keep your eye on the change log to see when it has been implemented.

Ryan Lederman · 22-07-2008, 10:18 PM

FYI, here is the bug tracker entry: Kayako Bug Tracker - Viewing Issue #684 - KayakoMobile can't use custom ports other than 80 and 443.

CCSNET · 29-07-2008, 08:51 PM

Quote:

Originally Posted by Ryan Lederman

FYI, here is the bug tracker entry: Kayako Bug Tracker - Viewing Issue #684 - KayakoMobile can't use custom ports other than 80 and 443.

so basically i have a product that i cant use.

we cant use port 80 and 443 because we already have services on them.

we cant use another IP because we don't own one.

do we have any idea when this "updated" version will be available.

***John Haugeland*** · **Other options -** 29-07-2008, 08:59 PM

Quote:

Originally Posted by CCSNET

we cant use another IP because we don't own one.

Basically every ISP on earth will sell you extra IPs, usually for around a dollar a month; some ISPs will give you IPv6 IPs for free. We're sorry that you've used the standard ports for communication on this server, but the manual and the sales page are pretty up front about this.

You might be able to get around this with some deeply evil mod_rewrite magic and a subdomain. I'm not honestly sure. You can certainly get around it with a proxy.

As far as when the request for alternate port support will come to pass, keep watch on the bug. We're closing 3.30.00 right now, so we're waiting until that's done before making new decisions about the future.

Thanks for understanding.

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CCSNET Offline New Member Posts: 15 Join Date: Jun 2008	Different Ports - 11-07-2008, 09:33 PM how do you set the port id on mobile ?? i have it installed, but it wont take Server:Port as we are using a custom port

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	12-07-2008, 07:42 AM [code]http://www.yourdomain.com:8080/helpdesk/[code] should work. If it isn't, try firing that into your browser on the phone / pda and see if it works to confirm it is in fact KM rather than a service provider issue. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

CCSNET Offline New Member Posts: 15 Join Date: Jun 2008	12-07-2008, 07:52 AM <server>:<port>/PDA work fine but still cant set the port up within mobile what ever i set the "server to" it just says port 80 isn't resonding (which it wouldn't because i'm useing port 22280)

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	12-07-2008, 02:50 PM E-Mail ryan.lederman <!AT!> kayako.com about this. He will be able to help. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

CCSNET Offline New Member Posts: 15 Join Date: Jun 2008	15-07-2008, 08:57 PM anybody got any other ideas i have had nothing yet from kayako Thanks

CCSNET Offline New Member Posts: 15 Join Date: Jun 2008	15-07-2008, 11:54 PM Cheers Jamie, No problems, were working fine with the normal interface (via PC) at the moment.