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Kayako Mobile Discussion, troubleshooting and feedback for Kayako Mobile for Microsoft Windows Mobile enabled devices.
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(#1)
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| New Member Posts: 1 Join Date: Jan 2008 eSupport Owned License |  Error Parsing Tickets -
30-01-2008, 04:54 PM
I installed a demo version of KayakoMobile_3.1.0.8-STABLE.exe. While trying to Sync with our eSupport server, I receive an error message. At the bottom of the program window it states "Parsing Tickets (20 of 20)" and the status bar is reading 100%. The result is that I don't see any of the tickets on my device, although the tree says there are some open tickets and projects. The error message states "One or more SQL errors occurred while parsing tickets and adding them to the database. Please see 'SQLErrors.log' in the KayakoMobile directory for detailed technical information." I checked the log and the other thing that remotely looks like an error is the statement (and it seems to appear on each ticket): unrecognized token: "@" I have an AT&T 8525 (HTC Hermes 100) running Windows Mobile 6. Any and all help will be greatly appreciated. Thanks! |
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(#2)
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| Operations Manager  |
30-01-2008, 04:58 PM
Hi gadgets, I'll consult Ryan about this and one of us will get back to you. -------------------------------------------------------------------
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(#3)
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| Chief Operating Officer  Posts: 789 Join Date: May 2005 Location: Boise, Idaho |
30-01-2008, 05:31 PM
gadgets, Please open a support ticket and include login credentials for your desk so that I can try to duplicate the problem in a debugger. -------------------------------------------------------------------
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(#4)
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| New Member Posts: 10 Join Date: May 2008 SupportSuite Owned License |
07-06-2008, 12:19 AM
And no problems anymore... |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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