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pug123 Offline
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Posts: 8
Join Date: Oct 2008
Error when downloading tickets. - 13-10-2008, 04:26 PM

Hello!

I'm testing Kayako Mobile becouse we are considering to buy it in short term. However I've got strange problem.

I'm using Samsung SGH i780. Kayako Mobile works very good when I'm in range of UMTS/3G network but when I'm using GPRS there is problem described below.

I've hit SYNC. Then it goes logging in/decompressing data
and stuck very long on Downloading tickets... After a few minutes I get error
Code:
"Host name: <here is my support address>
Port: 80

Error Message: Received trashed response from server (invalid header)!

Data: ()
And thats all (

What can be issue? It works very good in UMTS/3G network..
   
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pkreil Offline
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Join Date: Feb 2008
18-10-2008, 09:46 AM

Some providers do some sort of compression to speed up the transmission. This normally works only for images...

Ask your provider if they use something like that for GPRS. Next, what happens if you try it with another provider's SIM? (If possible)...


Pascal


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Last edited by pkreil; 18-10-2008 at 09:46 AM.
   
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