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Kayako Mobile Discussion, troubleshooting and feedback for Kayako Mobile for Microsoft Windows Mobile enabled devices.
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(#1)
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| Member Posts: 138 Join Date: Apr 2006 | Fix for dates? -
13-02-2007, 06:15 PM
Any fix for last activity time in Kayako Mobile? Right now if someone submits a new ticket, it shows up in Kayako Mobile with a last activity time of: -4h I am running the helpdesk at GMT -5 (New York, Miami, US EST) no daylight savings Cliff. |
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(#2)
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| Chief Operating Officer  Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
14-02-2007, 07:17 PM
What time zone is your device set to? -------------------------------------------------------------------
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(#3)
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| Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
26-02-2007, 09:57 PM
This has been confirmed as a bug in KayakoMobile. The program was converting due dates, etc. into local times instead of UTC times. The next release of KayakoMobile will address this issue. The immediate fix is to set your device's time zone to UTC. -------------------------------------------------------------------
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| dates, fix |
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