Free Fix for HTML Tickets in Kayako Mobile

[Matthew]

Do your tickets look a mess in Kayako Mobile, because you allow HTML in your ticket posts, and Kayako Mobile doesn't strip the tags? Here's great-looking fix to convert HTML tickets to plain text.

First, you need to get this PHP class:
PHP Class: HTML to Plain Text Conversion: chuggnutt.com

Download, extract, and upload to \modifications\ (yes, you need to create that directory in your installation root if you don't already have one).

Next, in \modules\tickets\mobile_sync.php, look for this around line 25...

PHP Code:

require_once ("./includes/functions_xml.php"); 


...and insert after it:

PHP Code:

// HTML2Text mod added by Matthew Arciniega
require_once('./modifications/class.html2text.inc');
// End HTML2Text mod 


Lastly, in \modules\tickets\functions_mobile.php, locate function returnSanitizedMobileData (right at the end of the file), and replace the entire function with this modified version:

PHP Code:

function returnSanitizedMobileData($data)
{
    //HTML2Text mod added by Matthew Arciniega
    $OriginalLength = strlen($data);                  //get original length of the string
    $StrippedLength = strlen(strip_tags($data));      //get length after HTML tags are stripped
    if ($OriginalLength != $StrippedLength)
    {
        $h2t =& new html2text($data); 
        $data = trim($h2t->get_text());    
    } 
    //End HTML2Text mod
    return str_replace("<![CDATA[", "&lt;![CDATA[", str_replace("]]>", "]]&gt;", $data));
} 


Enjoy!