How well is KayakoMobile working out for you?

[Ryan Lederman]

Please rate your experience with KayakoMobile and share your questions, comments, criticisms and concerns with us! We are very interested in what we can do to improve our products to better suit your needs.

[ehoffman]

very very nice so far. I will think of something I am sure, but right now it scratches my itch.

[wpcomp]

I think the application shows promise, but is far too limited for use as it appears it was intended.

No search feature, the sorting of the tickets leaves a lot to be desired. They do not appear in the same order is in the browser based application.

I really have not used it enough to come up with any other issues - it does however give me the ability to respond to a ticket quickly if I'm not in the office and a critical support issue comes up...but again, the app seems quite limited considering what it could offer.

Vic Vega
WolfPaw Computers

[Thijs]

Hi,

I would like to see a symbian version if possible.

However... Windows Mobile is seen more often these days.

Cheers,

Thijs

[chelsel]

The times are incorrect when viewing the list of tickets in Kayako mobile... I see, -4, -5, etc.

[Ryan Lederman]

Which times are you referring to? Due Dates? Creation Dates?

[temak82]

you know, it may be just me, but I can't even use this software and that was one of the main reasons we chose Kayako over SupportTrio and such.

For some reason, whenever I reply via it to a ticket and then the client replies to it via email thereafter,it *only* goes to my personal email attached to my Kayako account, not back to the support queue email as it should. Why is that? I've been told to upgrade and we are running the latest version of everything from what I understand.

I think this piece of software is very nice, just wish it'd show the filled in fields such as login info as right now it does not. And, of course, actually work with WM5.

If I am doing something wrong, please do tell.

Thanks

[chelsel]

Originally Posted by Ryan Lederman

Which times are you referring to? Due Dates? Creation Dates?

Sorry for the delay, I was referring to the Due Dates. They are always incorrect. I'd be happy to show a photograph of the issue... but it seems like something everyone would encounter when using the product.

Cliff.

[Elite]

Kayako Mobile does not work at all for me. I get errors any time I try to do anything. I have had an 'emergency' ticket open for months now.

This was a really large reason I used Kayako.

[Digital Mayhem]

can you please post any error messages you are receiving?

[MarcelC]

I am using the Mio 168 and Kayako Mobile doesn't work on it due to the 64 mb ram which isn't enough. Even though my helpdesk isn't that large.

I am curious what PDA you are using, can you please post it.

[Digital Mayhem]

I am using a Palm Treo 700wx

[Tekime]

I just started using Kayako Mobile to access eSupport and I'm excited to have it, but a little disappointed with a few things. It has what I would consider to be a couple significant problems:

1. Dates are incorrect (-5 hrs in last activity field, etc.)
2. Ticket replies go to the staff user's email, not the support email
3. Only a few basic columns - forced to sort by Last Replier, Status, etc.

Given the price of eSupport alone, the $40 price tag for Kayako Mobile would be more understandable with more than just stripped down ticket handling. Right now it just feels like something license holders should have for free.

It would also be nice to just use the standard eSupport interface on my mobile browser; many sites render great on my HTC 8525 but the dependency on JS in Kayako eSupport makes it next to impossible to use in this fasion. Thus necessitating Kayako Mobile and the reduced functionality.

Don't get me wrong, it does what it's supposed to and I'm glad to have it. Hopefully with some more development and time we'll see the existing problems fixed and a more robust set of features though.

Being a software developer myself I know these "little things" can be much more challenging than they appear on the surface, and overall Kayako has my kudos for a nice set of tools; and having Kayako Mobile is improving productivity overall.

[Ryan Lederman]

@Tekime,

Thanks for the feedback. Let me take a moment to address a few items.

Originally Posted by Tekime

Dates are incorrect (-5 hrs in last activity field, etc.)

This has been fixed in the development branch of the Kayako Mobile client but is not yet available because we are waiting for feature parity in the server code. Specifically, "new ticket" functionality is complete, but "custom fields" are yet to be implemented server-side. As soon as that is done, this bugfix will be available in the Kayako Mobile client.

Originally Posted by Tekime

Ticket replies go to the staff user's email, not the support email

This has been fixed. I can't remember off the top of my head in what version, but if you download the latest CVS build from the members' area and upload the following file:

/modules/tickets/mobile_push.php

it should resolve the issue. Thanks for using Kayako!

[thomasz]

Originally Posted by Digital Mayhem

I am using a Palm Treo 700wx

Is that ok? Where can I know more about it?