https and Kayako Mobile

Madrooster · **https and Kayako Mobile -** 25-06-2007, 05:06 AM

We have locked down our support suite to SSL Pages only. 80% of the time, I can make Kayako Mobile sync, but everyonce in awhile I get 443 error.

Also it seems that the staff email bug is back. When I reply from the PDA, it replys with the staff email, and not the primary support email.

Using Sprint: Mogul (HTC 6800) - Windows Mobile 6
SupportSuite: 3.10.00
Kayako Mobile: 3.0.4.6

Sheep · 25-06-2007, 06:36 AM

403 or 443? (i think it's 403 because there's no 443 error: http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html)
403 = bad https identification.... then it shouldn't be supportsuite fault.

For the staff email bug, try to update to 3.10.02, maybe that'll fix the problem?

Madrooster · 25-06-2007, 06:46 AM

I thought the same thing, but the error is a 443 error code.

Host Name: support.madrooster.com Port: 443
Error Message: Trashed response from server (invalid header - 443)!

Sheep · 25-06-2007, 07:20 AM

It's not an HTTP error code, i think that it might be an error with the client that doesn't like the answer of the server (too strict with headers?) then displays his internal error code: 443.

Can you copy on the forum the header that get denied?

Madrooster · 25-06-2007, 07:32 AM

Next time I get the error, I will post. :-)

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Sheep Offline Member Posts: 333 Join Date: Feb 2007 Location: Lyon, France	25-06-2007, 06:36 AM 403 or 443? (i think it's 403 because there's no 443 error: http://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html) 403 = bad https identification.... then it shouldn't be supportsuite fault. For the staff email bug, try to update to 3.10.02, maybe that'll fix the problem? Antoine "Sheep" BERMON -- I left kayako's community: do NOT contact me for job offers, thx --

Madrooster Offline New Member Posts: 4 Join Date: Jul 2005	25-06-2007, 06:46 AM I thought the same thing, but the error is a 443 error code. Host Name: support.madrooster.com Port: 443 Error Message: Trashed response from server (invalid header - 443)!

Sheep Offline Member Posts: 333 Join Date: Feb 2007 Location: Lyon, France	25-06-2007, 07:20 AM It's not an HTTP error code, i think that it might be an error with the client that doesn't like the answer of the server (too strict with headers?) then displays his internal error code: 443. Can you copy on the forum the header that get denied? Antoine "Sheep" BERMON -- I left kayako's community: do NOT contact me for job offers, thx --

Madrooster Offline New Member Posts: 4 Join Date: Jul 2005	25-06-2007, 07:32 AM Next time I get the error, I will post. :-)