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Kayako Mobile Discussion, troubleshooting and feedback for Kayako Mobile for Microsoft Windows Mobile enabled devices.
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(#1)
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| New Member Posts: 3 Join Date: Dec 2006 |  KayakoMobile not working? -
07-12-2006, 02:23 AM
I am a new user and like the idea of having a way to use my Audiovox 6700 with WM5 and respond to tickets. I first installed the software verison 3.0.4.3, it never worked for me. Meaning I logged in, got it registered. All I saw was a blank screen. I would see the message count under the filter menu, otherwise nothing else. It could login and update, but no tickets. Later I did a lot of searching and found this forum. I downloaded 3.0.4.5 and tried it again. I can now use the "view" options (before they would do anything) but still a blank screen. I see no tickets, nor can I create a new ticket. What is going on?  Pat http://www.gomadic.com |
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(#2)
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| Chief Operating Officer  Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
07-12-2006, 04:29 PM
What version of eSupport/SupportSuite are you running? -------------------------------------------------------------------
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(#3)
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| New Member Posts: 3 Join Date: Dec 2006 |
07-12-2006, 10:44 PM
I see it is Version: 3.00.90 (it says the latest is 3.04.10) but upgrading is the last thing I want to do. My understanding there is functionality that you guys took away that I use. Plus why upgrade, if it ain't broke than don't fix it. Keep in mind that my mobile software syncs, and it displays the number of tickets correctly in the filter view. I can check the views options with any problems (could do that with 3.0.4.3) |
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(#4)
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| Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
07-12-2006, 11:13 PM
Unfortunately, you'll need to be running 3.04.10 in order to use KayakoMobile. -------------------------------------------------------------------
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(#5)
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| New Member Posts: 3 Join Date: Dec 2006 |
08-12-2006, 04:21 PM
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(#6)
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| Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
12-12-2006, 05:40 PM
No problem. Thanks for using Kayako! -------------------------------------------------------------------
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