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Kayako Mobile Discussion, troubleshooting and feedback for Kayako Mobile for Microsoft Windows Mobile enabled devices.
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(#1)
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| New Member Posts: 3 Join Date: Jun 2007 | making a connection between kayakomobile --> SupportSuite v3.04.10 -
22-06-2007, 04:50 AM
I'm trying to get kayakomobile work on my pocketpc, got windows mobile 5. every time that I press on sync he gives the error: Unable to access the approcpriate network connection. Error: 0x0000024 I've tryed it with GPRS (Orange world) and with my WiFi (at home, with provider: Planet Internet). Have installed it many times to try, on my mem. card and on the pocketpc himself. Are first using the try out version. Couldnt connect to the test database (wich is provided on: http://kayako.com/kayakomobile.php) and couldnt connect to the database from our servermanager company (who are using SupportSuite v3.04.10). I've let kayako made a new db on my mem. card so it could download and put the tickets in it. fild in the correct url/user/passw. dont know what to do anymore.. |
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(#2)
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| Operations Manager  Posts: 5,037 Join Date: Jan 2006 Location: United Kingdom |
22-06-2007, 11:36 AM
Hi Kevers84, It sounds like a connection issue on your Pocket PC - what do you have set for your The Internet connection? -------------------------------------------------------------------
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(#3)
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| New Member Posts: 3 Join Date: Jun 2007 |
22-06-2007, 05:11 PM
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made a connection with GPRS (orange world) and tested it --> result is the same made a connection with wifi and GRPRS and tested it --> result is still the same. didnt used other wifi or something, but this wifi is working... i've opend internet explorer the same time and msn messenger. Closed all tools/restarted it/reinstalled it/etc! | |
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(#4)
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| Chief Operating Officer  Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
22-06-2007, 07:27 PM
What is the model of your mobile device? There are some known issues with several models... -------------------------------------------------------------------
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(#5)
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| New Member Posts: 3 Join Date: Jun 2007 |
23-06-2007, 03:15 PM
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http://www.kieskeurig.nl/product/B74...A600335C35.htm installed some other programs, maybe there is a firewall or something in a other program that blocks the port? I can IRC/MSN/Internet/etc without having any problems. Its WM5 is like 1,5-2 years old, no updates are maded. Installed programs/add ons: SPB Pocket Plus SPB Mobile Shell ( Resco Explorer (advance explorer) The Core Pocket Media Player TomTom Navigator 6 Pocket IRC Opera (internet browser) Minimo (mini mozilla, internet browser) WiFiFoFum (a wifi scanning tool) MemMaid (tool to kill processes and to clean up your pda) games: Age of empire / sudoku / bejeveld / .. | |
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| >, connection, kayakomobile, making, supportsuite |
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