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Kayako Mobile Discussion, troubleshooting and feedback for Kayako Mobile for Microsoft Windows Mobile enabled devices.
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(#1)
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| New Member Posts: 23 Join Date: Jan 2005 | New Ticket - Problem -
06-05-2008, 05:36 PM
If you create a ticket on the PDA, and sync it to the helpdesk, then close the ticket via the Web GUI the next day a new ticket is created. If you close the ticket on the pda, instead of the WEBGUI this problem does not exist. Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com |
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(#2)
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| Operations Manager  |
07-05-2008, 01:33 PM
Hi Jeremy, We'll look at this today and report back. What version are you running of Kayako Mobile and SupportSuite? -------------------------------------------------------------------
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(#3)
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| Chief Operating Officer  Posts: 755 Join Date: May 2005 Location: Boise, Idaho |
12-05-2008, 06:23 PM
Jeremy do you have steps to reproduce this? I created a new ticket in Kayako Mobile and then closed it on the web side, but no duplicate ticket is ever opened... -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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