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(#1)
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| New Member Posts: 23 Join Date: Jan 2005 | New Ticket - Problem -
06-05-2008, 05:36 PM
If you create a ticket on the PDA, and sync it to the helpdesk, then close the ticket via the Web GUI the next day a new ticket is created. If you close the ticket on the pda, instead of the WEBGUI this problem does not exist. Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com |
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(#2)
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| Operations Manager  Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
07-05-2008, 01:33 PM
Hi Jeremy, We'll look at this today and report back. What version are you running of KM and SupportSuite? -------------------------------------------------------------------
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(#3)
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| Chief Operating Officer  Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
12-05-2008, 06:23 PM
Jeremy do you have steps to reproduce this? I created a new ticket in KM and then closed it on the web side, but no duplicate ticket is ever opened...
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(#4)
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| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
21-05-2008, 09:59 PM
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