| |||||||||||
![]() |
![]() |
| | LinkBack | Thread Tools | Search this Thread | Display Modes |
(#1)
|
| New Member Posts: 23 Join Date: Jan 2005 | New Ticket - Problem -
06-05-2008, 05:36 PM
If you create a ticket on the PDA, and sync it to the helpdesk, then close the ticket via the Web GUI the next day a new ticket is created. If you close the ticket on the pda, instead of the WEBGUI this problem does not exist. Hometown Professional Computer Solutions, LLC Data Backup and 24x7 Managed Network Solutions http://www.hometownpcsolutions.com |
| | |
(#2)
|
| Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK |
07-05-2008, 01:33 PM
Hi Jeremy, We'll look at this today and report back. What version are you running of KM and SupportSuite? -------------------------------------------------------------------
|
| | |
(#3)
|
| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
12-05-2008, 06:23 PM
Jeremy do you have steps to reproduce this? I created a new ticket in KM and then closed it on the web side, but no duplicate ticket is ever opened...
------------------------------------------------------------------- |
| | |
(#4)
|
| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
21-05-2008, 09:59 PM
------------------------------------------------------------------- |
| | |
![]() |
| Tags |
| ticket |
| Thread Tools | Search this Thread |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| problem with ticket view...(auth privilege) | lod | SupportSuite, eSupport and LiveResponse | 4 | 21-10-2007 11:19 PM |
| New Build: 3.10.02 STABLE | Ryan Lederman | News and Announcements | 0 | 05-03-2007 08:53 PM |
| new ticket problem | Rashin | SupportSuite, eSupport and LiveResponse | 2 | 11-10-2006 07:40 AM |
| connection problem | inteltechs | InstaAlert | 5 | 27-04-2006 12:23 AM |