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28-11-2006, 09:58 PM
Ryan,
Thank you for taking the time to respond to my post. As it happens, I have continued to probe this issue and interestingly, it seems that KayakoMobile does already synchronise tickets with a custom status here and now, in this version.
In my case, when inserting new status entries with the Admin CP, I had neglected the significance of the "Display in Main Ticket Listing" setting. If this is set to "Yes" then then the corresponding tickets are synchronised with the mobile client.
The sync appears as expected for these custom statuses; I am able to add notes, billing entries etc. A nice touch, to my mind, is that the status of a ticket can be changed simply by "right-clicking" (or the mobile GUI equivalent) and choosing the new one from the pop-up context menu.
Taking in your comments on this 'missing' functionality being added to the next version, my next question is; is the current functionality stable? i.e. will it persist as it is in this next version so I can purchase now safe in the knowledge our requirements will still be met in the future?
Kind Regards,
Glenn Bullingham
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