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(#1)
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| New Member Posts: 9 Join Date: Nov 2004 | Parsing ticket 7 is hanging KayakoMobile -
15-06-2007, 09:47 AM
I have installed KayakoMobile on my Windows Mobile 6 device (yes I know it doesnt officially show that OS as supported) and am getting an intermittent problem. When syncing it downloads all the data but then sometimes hangs (cancel etc.. fail to work, exit Kayakomobile to cancel in the end) on parsing ticket 7 (ticket number may just be coincidence). The helpdesk is constantly changing and therefore ticket 7 is likely different each time I sync. Any ideas?
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(#2)
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| Chief Operating Officer  Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
27-06-2007, 10:13 PM
Open a support ticket and I'll take a look. Please make sure to include your credentials.
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(#3)
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| New Member Posts: 2 Join Date: Aug 2007 |
22-12-2007, 12:24 AM
 Guys, Any update on this? Perhaps this issue has been resolved in one of the CVS Builds? Quote:
Quote:
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(#4)
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| Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK |
22-12-2007, 08:28 AM
Did you try updating to http://hotfix.kayako.com/download/km...0.8-STABLE.exe ?
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#5)
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| New Member Posts: 2 Join Date: Aug 2007 |
22-12-2007, 01:56 PM
Quote:
No, but that seemed to fix it! Thanks! | |
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(#6)
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| Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK |
22-12-2007, 03:24 PM
Your welcome. Glad I could be of assistance. The latest builds of all addon applications can be found at Kayako Software Downloads if you ever have any issues. The latest build may indeed fix the problem you are having. Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#7)
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| Chief Operating Officer Posts: 905 Join Date: May 2005 Location: Boise, Idaho USA |
27-12-2007, 09:28 PM
Just FYI, 3.1.0.8 does address the freezing upon sync bug. It is recommended that you also upgrade to the stable release that is forthcoming.
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| Tags |
| hanging, kayakomobile, parsing, ticket |
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