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Kayako Mobile Discussion, troubleshooting and feedback for Kayako Mobile for Microsoft Windows Mobile enabled devices.
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(#1)
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| New Member Posts: 9 Join Date: Nov 2004 | Parsing ticket 7 is hanging KayakoMobile -
15-06-2007, 09:47 AM
I have installed KayakoMobile on my Windows Mobile 6 device (yes I know it doesnt officially show that OS as supported) and am getting an intermittent problem. When syncing it downloads all the data but then sometimes hangs (cancel etc.. fail to work, exit Kayakomobile to cancel in the end) on parsing ticket 7 (ticket number may just be coincidence). The helpdesk is constantly changing and therefore ticket 7 is likely different each time I sync. Any ideas? |
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(#2)
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| Chief Operating Officer  Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
27-06-2007, 10:13 PM
Open a support ticket and I'll take a look. Please make sure to include your credentials. -------------------------------------------------------------------
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(#3)
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| New Member Posts: 2 Join Date: Aug 2007 |
22-12-2007, 01:24 AM
 Guys, Any update on this? Perhaps this issue has been resolved in one of the CVS Builds? Quote:
Quote:
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(#4)
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| Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK |
22-12-2007, 09:28 AM
Did you try updating to http://hotfix.kayako.com/download/km...0.8-STABLE.exe ? Icon Headquarters - Its Elixir - Web2Messenger |
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(#5)
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| New Member Posts: 2 Join Date: Aug 2007 |
22-12-2007, 02:56 PM
Quote:
No, but that seemed to fix it! Thanks! | |
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(#6)
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| Senior Member Posts: 5,319 Join Date: Jun 2005 Location: Cumbria, UK |
22-12-2007, 04:24 PM
Your welcome. Glad I could be of assistance. The latest builds of all addon applications can be found at Kayako Software Downloads if you ever have any issues. The latest build may indeed fix the problem you are having. Icon Headquarters - Its Elixir - Web2Messenger |
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(#7)
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| Chief Operating Officer Posts: 850 Join Date: May 2005 Location: Boise, Idaho |
27-12-2007, 10:28 PM
Just FYI, 3.1.0.8 does address the freezing upon sync bug. It is recommended that you also upgrade to the stable release that is forthcoming. -------------------------------------------------------------------
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| Tags |
| hanging, kayakomobile, parsing, ticket |
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