Windows Mobile 5

CSNM-Carl · **Windows Mobile 5 -** 13-06-2007, 11:58 PM

Does Kayako Mobile work with Windows Mobile 5?

TIA,

craigbrass · 14-06-2007, 07:27 AM

Yes. There is a version for Windows Mobile 5 and Pocket PC 2003.

**Jamie Edwards** · 14-06-2007, 09:26 AM

That is correct. Also, I believe Windows Mobile 6 is supported.

craigbrass · 14-06-2007, 09:37 AM

It should be. Most WM5 apps work with WM6 I have found...

Insigniades · 25-06-2007, 11:36 PM

Hey guys!

I know I only just signed up to these forums but I have been using LiveResponse for a fair while now!

I tested out the WM5 software on my WM6 Smartphone and unfortunately, I get an error "Installation of KayakoMobile-WM5-3.1.0.1.cab was unsuccessful. The installation file is not intended for this device"

Hope there's a WM6 release soon!

Regards,
Glenn

**Jamie Edwards** · 25-06-2007, 11:39 PM

Hi Glenn. Welcome to the forums

I do not believe KayakoMobile is intended for any Smart Phone version of Windows Mobile - but is instead intended for the PDA version of Windows Mobile (which may come with phone features, but is different to the Smart Phone version).

Smart phone: http://www.microsoft.com/windowsmobi...e/default.mspx
Windows mobile: http://www.microsoft.com/windowsmobile/default.mspx

Insigniades · 25-06-2007, 11:57 PM

Ah!

That makes sense, I wish they had a SmartPhone version as a lot of the new SmartPhones have Outlook etc... Would be nice to be able to use LiveResponse on one, infact... That would be amazing.

Also, how do you become a BETA tester? I'd love to do that for this company!

Cheers mate!

Glenn

**Jamie Edwards** · 26-06-2007, 09:03 AM

Hi Glenn,

Beta builds tend to be released to the public, it is only ALPHA and pre-ALPHA builds that are kept for the testers. If you stick around there may be an opportunity for you to join the tester program

Insigniades · 26-06-2007, 01:21 PM

Sweet!

Sounds good, I will stick around for sure.

Products are great.

Regards,
Glenn

craigbrass · 26-06-2007, 04:45 PM

Just to clear it up, some devices called Smart Phones actually run the PDA version and have a touch screen meaning it will work fine.

My mobile, the T-Mobile MDA Vario II is an example of this.

**Jamie Edwards** · 26-06-2007, 05:03 PM

KayakoMobile does not depend on the device, it depends on the operating system. As per my post here: Windows Mobile 5 the operating system differences are shown in either link.

KayakoMobile will only work with Windows Mobile (which may have phone functionality, but it is not the same as Windows Mobile Smart Phone).

craigbrass · 26-06-2007, 05:06 PM

What I was meaning was some phones marketed as "Smart Phones" are actually devices running Windows Mobile PDA edition rather than the Smart Phone edition and as such, have a touch screen.

nibb · 06-01-2008, 07:19 AM

And how about Windows Mobile 6?

I dont mean to access to the Tickets, i can do that just fine using the normal kayako, my phone renders normal pages very good, i miss the livehelp feature.

supportskins · 09:32 AM

KayakoMobile will work with Windows Mobile 6 Professional and Windows Mobile 6 Classic. It will not work with Windows Mobile 6 Standard (aka Smartphone).

craigbrass · 06-01-2008, 09:57 AM

Quote:

I dont mean to access to the Tickets, i can do that just fine using the normal kayako, my phone renders normal pages very good, i miss the livehelp feature.

The PDA interface only does tickets. I suggest you purchase Opera mobile is this would likely render the staff area okish.

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CSNM-Carl Offline New Member Posts: 9 Join Date: May 2007	Windows Mobile 5 - 13-06-2007, 11:58 PM Does Kayako Mobile work with Windows Mobile 5? TIA,

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	14-06-2007, 07:27 AM Yes. There is a version for Windows Mobile 5 and Pocket PC 2003. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	14-06-2007, 09:37 AM It should be. Most WM5 apps work with WM6 I have found... Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

Insigniades Offline New Member Posts: 3 Join Date: Jun 2007	25-06-2007, 11:36 PM Hey guys! I know I only just signed up to these forums but I have been using LiveResponse for a fair while now! I tested out the WM5 software on my WM6 Smartphone and unfortunately, I get an error "Installation of KayakoMobile-WM5-3.1.0.1.cab was unsuccessful. The installation file is not intended for this device" Hope there's a WM6 release soon! Regards, Glenn

Insigniades Offline New Member Posts: 3 Join Date: Jun 2007	25-06-2007, 11:57 PM Ah! That makes sense, I wish they had a SmartPhone version as a lot of the new SmartPhones have Outlook etc... Would be nice to be able to use LiveResponse on one, infact... That would be amazing. Also, how do you become a BETA tester? I'd love to do that for this company! Cheers mate! Glenn

Insigniades Offline New Member Posts: 3 Join Date: Jun 2007	26-06-2007, 01:21 PM Sweet! Sounds good, I will stick around for sure. Products are great. Regards, Glenn

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	26-06-2007, 04:45 PM Just to clear it up, some devices called Smart Phones actually run the PDA version and have a touch screen meaning it will work fine. My mobile, the T-Mobile MDA Vario II is an example of this. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,328 Join Date: Jun 2005 Location: Cumbria, UK	26-06-2007, 05:06 PM What I was meaning was some phones marketed as "Smart Phones" are actually devices running Windows Mobile PDA edition rather than the Smart Phone edition and as such, have a touch screen. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

nibb Offline Member Posts: 87 Join Date: Feb 2007	06-01-2008, 07:19 AM And how about Windows Mobile 6? I dont mean to access to the Tickets, i can do that just fine using the normal kayako, my phone renders normal pages very good, i miss the livehelp feature.