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(Archive) Documentation Editorial Discussion, suggestions and updates regarding the documentation of the Kayako product line.

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BigDawgRob Offline
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Add date color information to Ticket Listing Section - 30-03-2009, 10:40 AM

Hi,

The staff ticket list contains a few date based columns, such as 'last activity' and 'last staff reply'. The text in these columns changes color depending on the age of the value.

So for instance:
< 1 Min; green
< 1 Hour; blue
< 1 Day; orange
> 1 Day; red

This was a useful nugget of information that I had the raise a support ticket to find out. It maybe worth adding to the 'Ticket listing' section of the manual.

Rob

Last edited by BigDawgRob; 30-03-2009 at 10:41 AM. Reason: Corrected definitions
   
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Jamie Edwards Offline
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Join Date: Jan 2006
Location: England, UK
27-04-2009, 08:18 PM

Hi Ron,

Thanks for sharing this. Added to the manual


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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