Branding

[ehoffman]

Well, we bought the owned edition of Kayako, and paid for it to be branding free.

It appears documentation that could go to end users will not be branding free, and I think that really breaks with the idea of a branding free support system.

Be consistent, Kayako. Remember what you sell, and make it consistent. Most of these manuals could easily say "InstaAlert' rather than "Kayako InstaAlert" everywhere.

Simple requirement from those that pay the extra money and buy all these licenses.

[supportskins]

It is a good suggestion though Kayako only charges the Branding Free option to remove the copyright information only from the software. I do not believe it covers documentation.

[Jamie Edwards]

Hi ehoffman,

The documentation that you can give to your client users on how to use the client support interface will be available branding free. However, branding removal of the staff and admin control panel is something yet to be decided.

[Digital Mayhem]

Jamie Edwards wierd when I bought Branding Free it was Kayako Staff that told me how to remove from the Staff and Admin Control Panels

[Jamie Edwards]

Hi Steve,

Did support tell you can do this from the Kayako manuals? ehoffman is asking about the support manuals.

[Digital Mayhem]

oh no they never told me from the support manual but when I bought the branding free they sent me directions on how to remove the branding but not for the Staff or Admin CP I had to contact them for instructions on that....