Confusion over "Team" vs "Group" in v11 manual

melbeckman · **Confusion over "Team" vs "Group" in v11 manual -** 11-09-2007, 08:03 AM

I'm running eSupport hosted, and under Staff it appears to use the term Group instead of the term Team, which is what the manual has. Personally, I prefer Team, since Group is already in use on the user side, making things somewhat confusing. But which is going to be the actual implementation? Is the software behind the docs, or vice-versa?

-mel

craigbrass · 11-09-2007, 08:20 AM

I think it used to be called Teams but was changed to Groups. This is why confusion started happening.

melbeckman · 11-09-2007, 08:22 AM

Well, I hope they at least update the docs! And perhaps put in a caution about confusing the two!
-mel

**Jamie Edwards** · 11-09-2007, 10:07 AM

Hi Mel,

Thanks for pointing this out. The documents will be updated as soon as possible.

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craigbrass Offline Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK	11-09-2007, 08:20 AM I think it used to be called Teams but was changed to Groups. This is why confusion started happening. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

melbeckman Offline New Member Posts: 2 Join Date: Sep 2007	11-09-2007, 08:22 AM Well, I hope they at least update the docs! And perhaps put in a caution about confusing the two! -mel

Jamie Edwards Offline Operations Manager Posts: 7,373 Join Date: Jan 2006 Location: England, UK	11-09-2007, 10:07 AM Hi Mel, Thanks for pointing this out. The documents will be updated as soon as possible. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.