Confusion over "Team" vs "Group" in v11 manual

melbeckman · **Confusion over "Team" vs "Group" in v11 manual -** 11-09-2007, 08:03 AM

I'm running eSupport hosted, and under Staff it appears to use the term Group instead of the term Team, which is what the manual has. Personally, I prefer Team, since Group is already in use on the user side, making things somewhat confusing. But which is going to be the actual implementation? Is the software behind the docs, or vice-versa?

-mel

craigbrass · 11-09-2007, 08:20 AM

I think it used to be called Teams but was changed to Groups. This is why confusion started happening.

melbeckman · 11-09-2007, 08:22 AM

Well, I hope they at least update the docs! And perhaps put in a caution about confusing the two!
-mel

**Jamie Edwards** · 11-09-2007, 10:07 AM

Hi Mel,

Thanks for pointing this out. The documents will be updated as soon as possible.

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
SupportSuite v11 manual?	richm	SupportSuite, eSupport and LiveResponse	1	14-05-2007 10:05 AM
User Manual	John-Australia	SupportSuite, eSupport and LiveResponse	8	28-04-2007 03:12 PM

craigbrass Offline Senior Member Posts: 4,947 Join Date: Jun 2005 Location: Cumbria, UK SupportSuite Owned License	11-09-2007, 08:20 AM I think it used to be called Teams but was changed to Groups. This is why confusion started happening. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

melbeckman Offline New Member Posts: 2 Join Date: Sep 2007 eSupport Owned License	11-09-2007, 08:22 AM Well, I hope they at least update the docs! And perhaps put in a caution about confusing the two! -mel