Do you have a use for static documentation?

**Jamie Edwards** · **Do you have a use for static documentation? -** 24-07-2007, 03:58 PM

My question: Do you personally have a use for static documentation -if- an online version was available (such as in a Wiki or searchable website?).

Please vote

Sheep · 24-07-2007, 04:09 PM

voted for No, I do not. I will just use the online version.

I prefer to use online versions (like wiki ones) because i know that it'll be up to date.
But there should be an "export to pdf - or something like that" feature

Siora · 24-07-2007, 04:19 PM

I voted and feel the same as Antoine...It would be good if you could export to pdf if need be but an online one I think would probably allow for much more such as formatting and interactive help with links to tutorials etc...

craigbrass · 24-07-2007, 05:27 PM

Online version for me too. Not a fan of any other way. The online version should have GOOD search functionality though.

Brent · 26-07-2007, 05:27 AM

Printable PDF - By far the best....

Searchable stuff is good for the end users quick lookups...

neil_aql · 20-08-2007, 11:51 AM

Onlne docs need to be accessible to all of the people who run the client. At the moment I mirror the PDF and CHM docs in the intranet and point people to them. It would be nice to be able to point them to continually updated documents.

Format preference : html, please. For downloads, html.tar.gz or similar.

craigbrass · 26-08-2007, 05:17 PM

Does it actually matter Jamie? I thought you were providing PDF and Wiki anyway.

**Jamie Edwards** · 26-08-2007, 05:29 PM

Yes, it does matter - otherwise I wouldn't be asking..

craigbrass · 26-08-2007, 05:43 PM

So your considering only doing a wiki then?

**Jamie Edwards** · 26-08-2007, 05:56 PM

I'm considering a lot of thing, which is why I am researching.

**Jamie Edwards** · 08-06-2008, 06:38 PM

Bump.

Brent · 09-06-2008, 01:20 AM

Is this available...?

netaddict · 09-06-2008, 02:53 AM

I prefer all manuals at minimum to be in a PDF type format. Find it easier and simpler to get what your looking for. Other means such as Wiki's are good but still always expect a PDF version.

jj1987 · 12-06-2008, 03:35 PM

I can't really vote........I like the idea of having a pdf saved on my computer (in case the website is down), as well as having an online manual for the majority of my use.

**Jamie Edwards** · 12-06-2008, 07:47 PM

Quote:

Originally Posted by Brent

Is this available...?

Is what still available? The manuals?

View Poll Results: Do you have a use for static documentation?
Yes, I do. I prefer a printed copy of the manuals.	8	15.69%
Yes, I do. Yes, I prefer a saved copy (on my hard drive) of the manuals.	26	50.98%
No, I do not. I will just use the online version.	17	33.33%
Voters: 51. You may not vote on this poll

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Sheep Offline Member Posts: 350 Join Date: Feb 2007 Location: Lyon, France	24-07-2007, 04:09 PM voted for No, I do not. I will just use the online version. I prefer to use online versions (like wiki ones) because i know that it'll be up to date. But there should be an "export to pdf - or something like that" feature Antoine "Sheep" BERMON -- Lurking around there --

Siora Offline Member Posts: 1,259 Join Date: Apr 2007 Location: Toronto Canada	24-07-2007, 04:19 PM I voted and feel the same as Antoine...It would be good if you could export to pdf if need be but an online one I think would probably allow for much more such as formatting and interactive help with links to tutorials etc... Siora Solutions Inc. www.sioraIT.com

craigbrass Offline Senior Member Posts: 7,520 Join Date: Jun 2005 Location: Cumbria, UK	24-07-2007, 05:27 PM Online version for me too. Not a fan of any other way. The online version should have GOOD search functionality though. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Brent Offline Member Posts: 121 Join Date: May 2006	26-07-2007, 05:27 AM Printable PDF - By far the best.... Searchable stuff is good for the end users quick lookups... KillerSurf Internet Services www.killersurf.net

neil_aql Offline New Member Posts: 5 Join Date: Aug 2007 Location: Leeds, UK	20-08-2007, 11:51 AM Onlne docs need to be accessible to all of the people who run the client. At the moment I mirror the PDF and CHM docs in the intranet and point people to them. It would be nice to be able to point them to continually updated documents. Format preference : html, please. For downloads, html.tar.gz or similar. (( aql.com )) communication for enterprise

craigbrass Offline Senior Member Posts: 7,520 Join Date: Jun 2005 Location: Cumbria, UK	26-08-2007, 05:17 PM Does it actually matter Jamie? I thought you were providing PDF and Wiki anyway. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Jamie Edwards Offline Operations Manager Posts: 7,354 Join Date: Jan 2006 Location: England, UK	26-08-2007, 05:29 PM Yes, it does matter - otherwise I wouldn't be asking.. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

craigbrass Offline Senior Member Posts: 7,520 Join Date: Jun 2005 Location: Cumbria, UK	26-08-2007, 05:43 PM So your considering only doing a wiki then? Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako

Jamie Edwards Offline Operations Manager Posts: 7,354 Join Date: Jan 2006 Location: England, UK	26-08-2007, 05:56 PM I'm considering a lot of thing, which is why I am researching. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

Jamie Edwards Offline Operations Manager Posts: 7,354 Join Date: Jan 2006 Location: England, UK	08-06-2008, 06:38 PM Bump. Jamie Edwards (jamie.edwards ]at[ kayako.com) ------------------------------------------------------------------- Connect with Kayako on: Twitter, Facebook and LinkedIn Receive technical support via the members area The ultimate V4 FAQ thread.

Brent Offline Member Posts: 121 Join Date: May 2006	09-06-2008, 01:20 AM Is this available...? KillerSurf Internet Services www.killersurf.net

netaddict Offline Member Posts: 117 Join Date: Mar 2008 Location: Adelaide, Australia	09-06-2008, 02:53 AM I prefer all manuals at minimum to be in a PDF type format. Find it easier and simpler to get what your looking for. Other means such as Wiki's are good but still always expect a PDF version.

jj1987 Offline New Member Posts: 16 Join Date: Feb 2008	12-06-2008, 03:35 PM I can't really vote........I like the idea of having a pdf saved on my computer (in case the website is down), as well as having an online manual for the majority of my use.