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Documentation Editorial Discussion, suggestions and updates regarding the documentation of the Kayako product line.

View Poll Results: Do you have a use for static documentation?
Yes, I do. I prefer a printed copy of the manuals. 7 14.29%
Yes, I do. Yes, I prefer a saved copy (on my hard drive) of the manuals. 25 51.02%
No, I do not. I will just use the online version. 17 34.69%
Voters: 49. You may not vote on this poll

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  (#1) Old
Jamie Edwards Offline
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Do you personally have a use for static documentation? - 24-07-2007, 02:58 PM

My question: Do you personally have a use for static documentation -if- an online version was available (such as in a Wiki or searchable website?).

Please vote


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Sheep Offline
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24-07-2007, 03:09 PM

voted for No, I do not. I will just use the online version.

I prefer to use online versions (like wiki ones) because i know that it'll be up to date.
But there should be an "export to pdf - or something like that" feature


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24-07-2007, 03:19 PM

I voted and feel the same as Antoine...It would be good if you could export to pdf if need be but an online one I think would probably allow for much more such as formatting and interactive help with links to tutorials etc...


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24-07-2007, 04:27 PM

Online version for me too. Not a fan of any other way. The online version should have GOOD search functionality though.


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Brent Offline
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26-07-2007, 04:27 AM

Printable PDF - By far the best....

Searchable stuff is good for the end users quick lookups...


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20-08-2007, 10:51 AM

Onlne docs need to be accessible to all of the people who run the client. At the moment I mirror the PDF and CHM docs in the intranet and point people to them. It would be nice to be able to point them to continually updated documents.

Format preference : html, please. For downloads, html.tar.gz or similar.


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craigbrass Offline
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26-08-2007, 04:17 PM

Does it actually matter Jamie? I thought you were providing PDF and Wiki anyway.


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Jamie Edwards Offline
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26-08-2007, 04:29 PM

Yes, it does matter - otherwise I wouldn't be asking..


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craigbrass Offline
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26-08-2007, 04:43 PM

So your considering only doing a wiki then?


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Jamie Edwards Offline
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26-08-2007, 04:56 PM

I'm considering a lot of thing, which is why I am researching.


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Jamie Edwards Offline
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08-06-2008, 05:38 PM

Bump.


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Brent Offline
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09-06-2008, 12:20 AM

Is this available...?


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09-06-2008, 01:53 AM

I prefer all manuals at minimum to be in a PDF type format. Find it easier and simpler to get what your looking for. Other means such as Wiki's are good but still always expect a PDF version.
   
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12-06-2008, 02:35 PM

I can't really vote........I like the idea of having a pdf saved on my computer (in case the website is down), as well as having an online manual for the majority of my use.
   
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Jamie Edwards Offline
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12-06-2008, 06:47 PM

Quote:
Originally Posted by Brent View Post
Is this available...?
Is what still available? The manuals?


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