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Documentation Editorial Discussion, suggestions and updates regarding the documentation of the Kayako product line.

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richm Offline
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Follow Up tab missing from ticket managment menu page - 02-05-2007, 02:41 PM

In the CHM help file, if you go to Index, search for ticket, double click ticket view, scroll down to ticket management menu link, click this link and on the page it takes you to, there is an omission. There is no entry for the "Follow Up" tab.

General – the general tab calls up the ticket information bar.
Post Reply – the post reply tab will introduce the reply interface
Forward – the forward tab calls up forwarding related functions.

>>>>Should be here

Billing – the billing tab calls up the billing information bar, allowing a staff user to add billing and time worked information to a ticket..


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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Jamie Edwards Offline
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02-05-2007, 02:43 PM

Thanks rixm, I will fix this.


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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