Rate the documentation

**Jamie Edwards** · 07:40 PM

Hi everyone,

On reviewing the documentation released so far, how do you rate it? Please feel free to leave comments in this thread as well as voting - your feedback is welcomed (especially the criticisms!)

You can find the documentation in progress here:

User manuals

nimitz1061 · 03-04-2007, 03:35 PM

Jamie,

I have to say its a big improvement, just having the Staff Manual at all.

I'm looking forward to the other manuals.

David

abfm · 03-04-2007, 04:01 PM

Jamie is the best
new docs rocks!

dnicol · 04-04-2007, 02:14 PM

I'm glad to see an improvement to the docs. The overall improvement in Kayako as a product, support and docs has been great.

abfm · 04-04-2007, 07:10 PM

Quote:

Originally Posted by dnicol

I'm glad to see an improvement to the docs. The overall improvement in Kayako as a product, support and docs has been great.

disagree, the product need more improvements especially live chat, its routing need to be changed instead of showing alert to operators per alphabetic order.
they also need to read our suggestions and give us answers.

**Jamie Edwards** · 05-04-2007, 09:52 AM

Hi everyone, thank you for your comments regarding the products.

Your suggestions, comments and critiques are read and are heard. I admit, that due to time constraints of the developers, there has been little activity on the forums and many feature requests may have seem to have gone unnoticed.

However, things are changing as far as the forum, bug tracker and soon-to-be Wiki are concerned. The bug tracker will be cleaned up (and likely replaced with an easier to use and maintain) version, and the forums will be better organized so to be able to track suggestions more efficiently.

At the end of each month, I will be putting together a report of forum activity, feature suggestions and things to chase up for all of the developers so we have a record of what needs to be done, if it was not done during the month.

The forums will still not be an official place for support, but people like myself, a few other staff members and of course community members can help troubleshoot issues, as so on.

Thanks,

View Poll Results: How do you rate the documentation quality?
Excellent!	5	31.25%
Good	8	50.00%
Average	1	6.25%
Could be better	0	0%
Very poor	2	12.50%
Voters: 16. You may not vote on this poll

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nimitz1061 Offline Member Posts: 45 Join Date: Oct 2006	03-04-2007, 03:35 PM Jamie, I have to say its a big improvement, just having the Staff Manual at all. I'm looking forward to the other manuals. David ------------------ http://www.creloaded.com Open Source Ecommerce

abfm Offline New Member Posts: 27 Join Date: Jan 2007	03-04-2007, 04:01 PM Jamie is the best new docs rocks!

dnicol Offline Member Posts: 106 Join Date: Apr 2006	04-04-2007, 02:14 PM I'm glad to see an improvement to the docs. The overall improvement in Kayako as a product, support and docs has been great.