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Documentation Editorial Discussion, suggestions and updates regarding the documentation of the Kayako product line.
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(#1)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | Revision number for manual? -
02-05-2007, 02:46 PM
Hi Jamie, Am I missing it or is there no revision number in the manual (I'm looking at the CHM version) Not the product revision, but the manual itself. It would be helpful to have a revision number or date so that as we reference problems with or suggestions for the manual we would be on the same page. Would also help if you've already fixed something in a newer version in there but we report a problem and are reporting from a slightly older revision. Or, how about an active link that shows if there is a newer version available or checks for newer versions. Just my .02  Thanks, Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#2)
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| Operations Manager  |
02-05-2007, 02:49 PM
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(#3)
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| Member Posts: 387 Join Date: Jan 2007 Location: Orange County, CA |
02-05-2007, 02:50 PM
Doh! Sorry for being daft! Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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