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(Archive) Documentation Editorial Discussion, suggestions and updates regarding the documentation of the Kayako product line.

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richm Offline
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Revision number for manual? - 02-05-2007, 02:46 PM

Hi Jamie,

Am I missing it or is there no revision number in the manual (I'm looking at the CHM version)

Not the product revision, but the manual itself.

It would be helpful to have a revision number or date so that as we reference problems with or suggestions for the manual we would be on the same page.

Would also help if you've already fixed something in a newer version in there but we report a problem and are reporting from a slightly older revision.

Or, how about an active link that shows if there is a newer version available or checks for newer versions.

Just my .02

Thanks,

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
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Jamie Edwards Offline
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02-05-2007, 02:49 PM

Hi rixm,

The number (revision) is printed on the front of every manual.

sschm.jpg

Thanks,


Jamie Edwards (jamie.edwards ]at[ kayako.com)
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richm Offline
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02-05-2007, 02:50 PM

Doh! Sorry for being daft!

Rich


--
Features I need asap:
1) Ticket search in the client portal!
2) Column display in client portal showing clients email address or name
3) Downloads by client
(i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area.
4) Integrated KB image uploads
The ability for staff to upload images with a KB articles.
Cheers!
   
 

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