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Documentation Editorial Discussion, suggestions and updates regarding the documentation of the Kayako product line.
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(#1)
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| Member  Posts: 387 Join Date: Jan 2007 Location: Orange County, CA | "Ticket follow up" link in CHM takes you to "Deleting a Note" -
02-05-2007, 02:49 PM
Hi Jamie, Index, search for follow, double click follow-up in the list, click on the link for "Ticket Follow Up" it takes you to "Deleting a Note" Rich Features I need asap: 1) Ticket search in the client portal! 2) Column display in client portal showing clients email address or name 3) Downloads by client (i.e. - each client has their own download area and can't see/touch downloads for any other client.) This would be on top of a "public" download area. 4) Integrated KB image uploads The ability for staff to upload images with a KB articles. Cheers! |
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(#2)
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| Operations Manager  |
02-05-2007, 02:50 PM
Thanks Rich, There is a problem with the links throughout the manual that will be resolved in one go before final publication. -------------------------------------------------------------------
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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