Active Directory Integration and enabling SSL for HTTPS

[ClaudioV]

We are hosting our own SupportSuite on Windows Server 2003, we are looking to have our Staff, Admin, and Client login pages to be used with HTTPS instead of HTTP. We have purchased an SSL Certificate and I am looking for some info on how to enable SSL and configure the kayako supportsuite to use HTTPS instead of HTTP for those particular pages. If someone is able to provide me with a detailed description of what needs to be changed and where to change it, I would greatly appreciate it as I have been pushed around and around over and over by the Kayako support for everything I have had issues with so far since purchasing this product.

Another thing, BEFORE my company even purchased the product one of the main questions I asked the sales rep was if we are able to integrate Microsoft Active Directory user logins with the STAFF logins for the Kayako SupportSuite. I was told we are able to do this, so we went ahead and purchased the product, later finding out once we have paid for the product and had it installed, that the Kayako product does NOT allow you to integrate MS Active Directory for the satff users, only for client users, which is NOT what we wanted.
My question is...Is there a way we can customize this product in any way to allow us to integrate Active Directory users to use their same login info for the Staff login for SupportSuite? You can imagine, with a company that have possibly 40+ users, creating a user account for every single user one by one, will take a very long time which is why we asked if Active Directory would work in the first place or we would have never purchased this product.

If anyone can provide me with any assistance with any of the issues I am facing, it would be greatly appreciated.

Thanks.

[jgodfrey]

I was told the same thing about Active Directory for the Staff and Admin logins. We purchased the product under this assumption as well, only to find out later that this is not possible. I have asked for help on the forums and no one has been able to provide any assistance or guidance on this issue for me. I have ~ 6,000 users to support with this web application and will have troubles if I cannot find a way to allow the end users, the staff, and admins to login with Active Directory.

Hopefully my post to this will bump it back up and someone can help the both of us. I know that development is slow and I really do not expect Kayako to implement this feature anytime soon.

[Jamie Edwards]

Hello Claudio and jgodfrey,

Firstly, I apologise for the incorrect information you were given AD integration for staff-user logins. Please can you e-mail me the e-mail address used for your tickets or chats so I can see who told you this?

We will be implementing the LoginShare system for staff users in Version 4, but this is some time away.

If you are unable to use our software due the lack of this functionality, please send me an e-mail and I will be happy to discuss it further with you.