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colmtourque Offline
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Posts: 26
Join Date: Sep 2007
Active Directory LoginShare - 18-09-2007, 04:06 PM

I've seen a bunch of messages on this, but cannot get it to work.

I've gone to settings-login share-Active Directory LDAP
Setup as follows
LDAP IS ENABLED in php.

Host: tried FQDN, IP, HostName
Port: 389
DN: CN=Users,DC=..,DC=..,DC=com
RDN=domain\helpdesk
Password=...

Click on Update
Then I go to Manage Groups-users-settings
Login Share Set to Microsoft Active Directory/LDAP

Go the user portal and attempt to login as a user, no dice.

What am I missing here

I even tried the suggestion to change the code also did not help. I have since restored the orignal file.
   
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mdorn Offline
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Join Date: Sep 2007
Ldap - 19-09-2007, 12:15 AM

I'm having a similar problem, but with Lotus Domino LDAP. I already posted, but wonder if I didn't post in the wrong place:

LDAP LoginShare
   
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colmtourque Offline
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Posts: 26
Join Date: Sep 2007
21-09-2007, 11:55 AM

OK, got on today wth the folks at Kayako very helpfull and discovered that the account needs to have explicit read access to AD, you can't just run the delegation of control wizard and grant read user information rights.
   
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craigbrass Offline
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Posts: 7,902
Join Date: Jun 2005
Location: Cumbria, UK
21-09-2007, 01:24 PM

Glad your sorted. Thanks for sharing the fix with the community.


Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member)

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My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako
   
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