Add custom fields to LiveResponse application page?

BrianE · **Add custom fields to LiveResponse application page? -** 04-08-2007, 01:58 PM

When you click on the "online" image on our website, as per usual, the application page for Live Support pops up.

Is there any way to add custom fields to this?
We're looking to add "Your domain", "Your Username", "Server you're on", etc to speed up support times.

Thanks,
Brian

**Jamie Edwards** · 04-08-2007, 02:01 PM

Hi Brian,

I am afraid not, but this is a popular feature request and will be featured in Version 4.

disenioweb · 04-08-2007, 02:02 PM

is a very useful feature a lot of users want

currently it is not possible

BrianE · **:-) -** 04-08-2007, 03:01 PM

Thanks very much! Eagerly awaiting Version 4 then!

Regards, Brian

One last thing however... Any idea when it'll be out?? Will it fix the disconnection bug?

craigbrass · 04-08-2007, 03:18 PM

Kayako do not set dates for release. It will simply be released when it is ready.

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BrianE Offline New Member Posts: 2 Join Date: Aug 2007	Add custom fields to LiveResponse application page? - 04-08-2007, 01:58 PM When you click on the "online" image on our website, as per usual, the application page for Live Support pops up. Is there any way to add custom fields to this? We're looking to add "Your domain", "Your Username", "Server you're on", etc to speed up support times. Thanks, Brian

disenioweb Offline Member Posts: 199 Join Date: Apr 2004	04-08-2007, 02:02 PM is a very useful feature a lot of users want currently it is not possible -

BrianE Offline New Member Posts: 2 Join Date: Aug 2007	:-) - 04-08-2007, 03:01 PM Thanks very much! Eagerly awaiting Version 4 then! Regards, Brian One last thing however... Any idea when it'll be out?? Will it fix the disconnection bug?

craigbrass Offline Senior Member Posts: 5,245 Join Date: Jun 2005 Location: Cumbria, UK	04-08-2007, 03:18 PM Kayako do not set dates for release. It will simply be released when it is ready. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger