Adding a field (Ticket List)

cogswela · 07:01 PM

In the Ticket List is it possible to add the E-mail field that appears in the hover over in replace of the "Last Replier" field? I'd like to see who submitted the ticket without hovering or opening the ticket.

cogswela · 27-05-2009, 02:39 PM

Anyone know what the variable is for the email field? I'm sure I can make it work if I have the variable name.

supportskins · 03-06-2009, 04:37 AM

I do not think this is currently possible. You will have to edit the software source code to get this working.

cogswela · 03-06-2009, 03:12 PM

Quote:

Originally Posted by supportskins

I do not think this is currently possible. You will have to edit the software source code to get this working.

best answer I've gotten so far, thanks

Hanzo · 01-10-2009, 03:40 PM

Quote:

You will have to edit the software source code

And where exactly in the source?

supportskins · 01-10-2009, 03:54 PM

You can look into the /modules/ticket files

Hanzo · 06:54 AM

Thanks for reply.

Is it possible to change things if I don't have an access to the server? Just to panel itself.

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cogswela Offline New Member Posts: 17 Join Date: May 2009	Adding a field (Ticket List) - 22-05-2009, 07:01 PM In the Ticket List is it possible to add the E-mail field that appears in the hover over in replace of the "Last Replier" field? I'd like to see who submitted the ticket without hovering or opening the ticket. Last edited by cogswela; 22-05-2009 at 07:01 PM.

cogswela Offline New Member Posts: 17 Join Date: May 2009	27-05-2009, 02:39 PM Anyone know what the variable is for the email field? I'm sure I can make it work if I have the variable name.

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	03-06-2009, 04:37 AM I do not think this is currently possible. You will have to edit the software source code to get this working. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 5,247 Join Date: Aug 2006 Location: Mumbai, India	01-10-2009, 03:54 PM You can look into the /modules/ticket files Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

Hanzo Offline New Member Posts: 5 Join Date: Sep 2009	04-10-2009, 06:54 AM Thanks for reply. Is it possible to change things if I don't have an access to the server? Just to panel itself. Last edited by Hanzo; 04-10-2009 at 06:54 AM.