Adding text to the subject line of the email templates

dcarrion

I would like to add some text to either the subject line or the email body indicating what type of email it is. Is it possible to edit the subject lines of the emails though the admin control panel? I tried to edit it and learned that the alerts don't work at all if there is a problem with one of those templates.

Can someone point me in the right direction to do this if it is possible?

Thanks!
Dana

supportskins · 20-06-2009, 07:45 AM

You cannot modify the subject of the ticket. In doing so there is a good chance that you might break the email parser as well.

dcarrion · 22-06-2009, 03:27 PM

What about adding a line at the very top indicating what the alert's purpose is - ie, "ticket has a new note" or "ticket status has changed"

Is that possible?

supportskins · 22-06-2009, 08:25 PM

By at the top you mean in the email content?

dcarrion · 22-06-2009, 08:28 PM

Yes the top of the message or the email body.

supportskins · 23-06-2009, 04:01 PM

You can add that by editing the email template under:
Admin CP > Templates > Manage Templates > Tickets > email_*

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supportskins Offline Senior Member Posts: 5,076 Join Date: Aug 2006 Location: Mumbai, India	20-06-2009, 07:45 AM You cannot modify the subject of the ticket. In doing so there is a good chance that you might break the email parser as well. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

dcarrion Offline New Member Posts: 7 Join Date: May 2009	22-06-2009, 03:27 PM What about adding a line at the very top indicating what the alert's purpose is - ie, "ticket has a new note" or "ticket status has changed" Is that possible?

supportskins Offline Senior Member Posts: 5,076 Join Date: Aug 2006 Location: Mumbai, India	22-06-2009, 08:25 PM By at the top you mean in the email content? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/

dcarrion Offline New Member Posts: 7 Join Date: May 2009	22-06-2009, 08:28 PM Yes the top of the message or the email body.

supportskins Offline Senior Member Posts: 5,076 Join Date: Aug 2006 Location: Mumbai, India	23-06-2009, 04:01 PM You can add that by editing the email template under: Admin CP > Templates > Manage Templates > Tickets > email_* Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ - NEW SKIN ADDED!! SupportSkins.com - http://www.supportskins.com/