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(#1)
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| New Member Posts: 5 Join Date: Aug 2008 | Alerts outside of "working hours" -
19-08-2008, 02:22 PM
Can I choose not to receive alerts if it is outside my working hours, specified in the user preferences? Here is my situation: We have an office in the US and an office in the UK, we have a helpdesk user at each. We only want to receive the alerts for the time we are here, so I want to receive them while I'm at work in the UK and once I go home they start going to the US, then when I start work again they are switched back to me. Can this be done? |
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(#2)
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| Senior Member Posts: 7,547 Join Date: Jun 2005 Location: Cumbria, UK |
19-08-2008, 03:26 PM
I don't think this is currently possible.
Click here for Kayako Software Development My Addons: BlackBerry Ticket Client for Kayako - Windows Mobile Live Support Client for Kayako |
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(#3)
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| New Member Posts: 6 Join Date: Apr 2008 |
28-08-2008, 09:28 AM
I found a way of achieve thing using overdue times and ticket notifications. Not sure it would work when you have two seperate time zones unfortunately  |
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