Allow HTML Tags (no)

bluecherry · **Allow HTML Tags (no) -** 08-06-2007, 08:34 AM

I've answered No to Allow HTML Tags in Settings -> Mail Parser

All incoming emails still have html tags like this:

New Ticket: Contact Form Submission

<font size="2" face="Arial"><TABLE CELLPADDING="1" CELLSPACING="1"><TR><TD BGCOLOR="EEEEEE">Name</TD><TD>Strip me baby one more time</TD></TR><TR><TD BGCOLOR="EEEEEE">Phone</TD><TD>555-555-1212</TD></TR><TR><TD BGCOLOR="EEEEEE">Question</TD><TD>Stephanie hates html tags in her email</TD></TR><TR><TD BGCOLOR="EEEEEE">submit</TD><TD>submit</TD></TR></TABLE></font>
<br />--

What am I missing?

supportskins · 08-06-2007, 10:50 AM

Make sure the setting "Post Text Conversion" under - Admin CP > Settings > Tickets > General Ticket Settings is set to "Strip Tags" as well

bluecherry · 08-06-2007, 12:38 PM

Quote:

Originally Posted by supportskins

Make sure the setting "Post Text Conversion" under - Admin CP > Settings > Tickets > General Ticket Settings is set to "Strip Tags" as well

I have this set to 'Strip tags' as well. Still getting html

Thanks

supportskins · 08-06-2007, 01:31 PM

Ah is this for the email alerts which you are receiving on your personal email address?

bluecherry · 08-06-2007, 01:43 PM

Yup, using Thunderbird (1.5)

Quote:

Originally Posted by supportskins

Ah is this for the email alerts which you are receiving on your personal email address?

supportskins · 08-06-2007, 02:04 PM

The issue is with the email template body tag. Change it from body to .body and it should fix the issue.

bluecherry · 08-06-2007, 02:27 PM

At the risk of sounding like an idiot, where do I find this template?

I searched in: Dashboard » Templates

including: alert_newticket

I can't seem to find anything that would have a body tag

Quote:

Originally Posted by supportskins

The issue is with the email template body tag. Change it from body to .body and it should fix the issue.

supportskins · 08-06-2007, 07:34 PM

Have you edited any email template?

bluecherry · 08-06-2007, 07:53 PM

Nope

I found a client css that had body instead of .body. That's the only instant of 'body' that I've found.

All templates were restored to the default installation just in case...problem still exists

Quote:

Originally Posted by supportskins

Have you edited any email template?

supportskins · 08-06-2007, 07:59 PM

Can you please copy/paste the complete source of the email you received?

bluecherry · 08-06-2007, 08:19 PM

From curt@bluecherry.net Fri Jun 8 07:50:59 2007
Return-Path: <curt@bluecherry.net>
X-Original-To: curt@twisted.bluecherry.net
Delivered-To: curt@twisted.bluecherry.net
Received: from spock.bluecherry.net (spock.bluecherry.net [66.138.159.248])
by twisted.carpetvalues.com (Postfix) with ESMTP id 91499F29C2
for <curt@twisted.bluecherry.net>; Fri, 8 Jun 2007 07:47:47 -0500 (CDT)
Received: by spock.bluecherry.net (Postfix)
id 97D776C18; Fri, 8 Jun 2007 07:42:55 -0500 (CDT)
Delivered-To: sales@bluecherry.net
Received: from spock.bluecherry.net (localhost [127.0.0.1])
by spock.bluecherry.net (Postfix) with ESMTP id 1B623399C
for <sales@bluecherry.net>; Fri, 8 Jun 2007 07:42:55 -0500 (CDT)
Received: from 94335-SWEB28.sat.intensive.int (unknown [64.49.216.130])
by spock.bluecherry.net (Postfix) with ESMTP
for <sales@bluecherry.net>; Fri, 8 Jun 2007 07:42:55 -0500 (CDT)
From: "curt@bluecherry.net" <curt@bluecherry.net>
To: sales@bluecherry.net
Subject: Contact Form Submission
Date: Fri, 08 Jun 2007 07:42:51 -0500
Message-ID: <20070608-07425151-15bc-0@94335-SWEB28.sat.intensive.int>
MIME-Version: 1.0
Content-Type: text/html
X-twisted-MailScanner: Found to be clean
X-twisted-MailScanner-From: curt@bluecherry.net

<font size="2" face="Arial"><TABLE CELLPADDING="1" CELLSPACING="1"><TR><TD BGCOLOR="EEEEEE">Name</TD><TD>curtis hall</TD></TR><TR><TD BGCOLOR="EEEEEE">Phone</TD><TD>4781818181</TD></TR><TR><TD BGCOLOR="EEEEEE">Question</TD><TD>I like to be stripped of all tags</TD></TR><TR><TD BGCOLOR="EEEEEE">submit</TD><TD>submit</TD></TR></TABLE></font>
<br />--
<br />This message has been scanned for viruses and
<br />dangerous content by
<a href="http://www.mailscanner.info/"><b>MailScanner</b></a>, and is
<br />believed to be clean.

I checked, Mailscanner isn't setup to strip html

Thanks

Quote:

Originally Posted by supportskins

Can you please copy/paste the complete source of the email you received?

supportskins · 08-06-2007, 08:40 PM

So is this issue resolved?

bluecherry · 08-06-2007, 08:49 PM

Quote:

Originally Posted by supportskins

So is this issue resolved?

What template were you referring to? I can't find body

chelsel · 08-06-2007, 09:34 PM

I posted a fix in this message:

Escape HTML in help desk -- NOT HARD !!!

But it seems Kayako have never implemented it. I don't mind HTML tags as long as they don't screw up the browser (LiveResponse just uses IE). This is VERY VERY VERY simple to implement and almost a no-brainer... maybe one of the developers will read this and add this logic to the email parser.

Cliff.

bluecherry · 08-06-2007, 10:23 PM

Cliff,

Could I bother you to tell me where I would place that? I thought maybe I could set it up as a message rule but don't believe that'll work. If you could give me some instructions that would be awesome

Thanks

Quote:

Originally Posted by chelsel

I posted a fix in this message:

Escape HTML in help desk -- NOT HARD !!!

But it seems Kayako have never implemented it. I don't mind HTML tags as long as they don't screw up the browser (LiveResponse just uses IE). This is VERY VERY VERY simple to implement and almost a no-brainer... maybe one of the developers will read this and add this logic to the email parser.

Cliff.

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supportskins Offline Senior Member Posts: 4,527 Join Date: Aug 2006 Location: Mumbai, India	08-06-2007, 10:50 AM Make sure the setting "Post Text Conversion" under - Admin CP > Settings > Tickets > General Ticket Settings is set to "Strip Tags" as well Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 4,527 Join Date: Aug 2006 Location: Mumbai, India	08-06-2007, 01:31 PM Ah is this for the email alerts which you are receiving on your personal email address? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 4,527 Join Date: Aug 2006 Location: Mumbai, India	08-06-2007, 02:04 PM The issue is with the email template body tag. Change it from body to .body and it should fix the issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 4,527 Join Date: Aug 2006 Location: Mumbai, India	08-06-2007, 07:34 PM Have you edited any email template? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 4,527 Join Date: Aug 2006 Location: Mumbai, India	08-06-2007, 07:59 PM Can you please copy/paste the complete source of the email you received? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

supportskins Offline Senior Member Posts: 4,527 Join Date: Aug 2006 Location: Mumbai, India	08-06-2007, 08:40 PM So is this issue resolved? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

chelsel Offline Member Posts: 143 Join Date: Apr 2006	08-06-2007, 09:34 PM I posted a fix in this message: Escape HTML in help desk -- NOT HARD !!! But it seems Kayako have never implemented it. I don't mind HTML tags as long as they don't screw up the browser (LiveResponse just uses IE). This is VERY VERY VERY simple to implement and almost a no-brainer... maybe one of the developers will read this and add this logic to the email parser. Cliff.