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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 23 Join Date: Nov 2007 | Allowing access to chat history -
26-11-2007, 09:38 AM
How do you allow access to chat history for someone who is not a member of Live Chat department? There is an option "Can View Live Support Tab" at group edit page, but enabling it doesn't help, since user is not member of any live chat departments and chat history don't show anything. |
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(#2)
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| Senior Member  Posts: 3,537 Join Date: Aug 2006 Location: Mumbai, India |
26-11-2007, 12:37 PM
I do not believe this is possible. To view the livechat history the user should be assigned to the Live Chat department. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/ |
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