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How do I? Questions about how to do specific things in SupportSuite, eSupport and LiveResponse. Not for reporting problems.
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(#1)
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| New Member Posts: 2 Join Date: May 2008 SupportSuite Owned License |  Any workaround so that I can submit tickets on behalf of my clients? -
08-05-2008, 04:25 AM
Hi, Hello everyone. Anyone knows a way to submit ticket on behalf of clients? Sometimes they just call in and no time for ticket submission for our tracking purpose. It will be good if we can submit the ticket under client's account, but probably with a default indication always attached in the ticket showing that ticket is submited by support staff on behalf of client...and of course, by using support staff's log in ID instead of client's IDs. This sound pretty sophisticated...Hope someone can give me some advice... Thank you. |
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(#2)
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| Community Moderator  |
08-05-2008, 05:26 AM
Staff CP > Tickets > New Ticket > Email or Phone Ticket Digital Mayhem, Inc. AIM: Steve.Lawrence@Digital-Mayhem.biz MSN: Steve.Lawrence@Digital-Mayhem.biz YAHOO: DigitalMayhem_Steve SKYPE: DigitalMayhem_Steve I'm Important |
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(#3)
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| New Member Posts: 2 Join Date: May 2008 SupportSuite Owned License |  Thank you Steve, it works :-) -
23-05-2008, 08:47 AM
Quote:
Thanks for your help. I have tested and it works this way.. Yay... | |
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Kayako provides online help desk software and support solutions; enabling companies to improve their support and reduce costs.
Our three main products include: SupportSuite, eSupport and LiveResponse
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