Auto send a KB article or predefined reply when closing a ticket

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avidianite Offline

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Posts: 18

Join Date: Aug 2006

Auto send a KB article or predefined reply when closing a ticket - 04-12-2008, 04:34 PM

Hi!
When we close a ticket, is there anyway that we can have Kayako attach a predefined reply or Knowledgebase article to the ticket?

What I am trying to do is this:

I have created a predefined reply that contains a link to a survey that we would like our customers to take. When I close the ticket, I would like this predefined reply to be attached automatically to the ticket and sent to the customer.

Can this be done?

« Send Replys in HTML ou RTF it´s Possible | What am i doing wrong? SLA settings... Please help!! »

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