"Automatically Add CC Users As Recipients" doesn't work?

zheka · 11:02 PM

I don't want mail sent as Carbon Copy to the mail queue end up in the tickets. I set "Automatically Add CC Users As Recipients" to No (Admin CP, Settings, Tickets). Still mail sent as CC shows up in tickets. Do I have to do something else to disable it?

Eugene

supportskins · 07-01-2008, 10:42 AM

Which version of Kayako are you using?

zheka · 08-01-2008, 06:29 AM

Thanks God, one live soul finally showed any interest to my question. I have been beating my head against this problem for three month. I use the owned version of SupportSuite and it is Version 3.11.01

Eugene

supportskins · 08-01-2008, 08:13 AM

This has been reported as a bug at -- Kayako Bug Tracker - Viewing Bug #310 - Auto Add CC users Ticket Parser

zheka · 08-01-2008, 11:36 PM

And God only knows when it will be fixed ? :-)

supportskins · 09-01-2008, 06:29 AM

Feel free to create a support ticket from the Kayako Members Area, the developers will be able to post you an update.

**Jamie Edwards** · 09-01-2008, 09:15 AM

It would be best just to subscribe to the bug tracker entry; it will be fixed and when it is you will receive an automatic alert. Creating tickets relating to the same issue will complicate things

Thanks,

zheka · 09:02 PM

Thank you Jamie,
It makes sense and I'll definetely subscribe to the bug tracker and will look forward to receiving an alert.
By the way, do I have to register separately for the bug tracker? I can't seem to login.

Eugene

PeteV · 11-01-2008, 03:38 PM

Yes, the bug tracker is a completely separate system from all other Kayako systems, and needs a separate login, as far as I can remember.

zheka · 27-02-2008, 05:05 AM

Quote:

Originally Posted by PeteV

Yes, the bug tracker is a completely separate system from all other Kayako systems, and needs a separate login, as far as I can remember.

Just wondering if there was any progress with bug or issue #310 Auto Add CC users Ticket Parser
It has been reported long time ago and still in the investigating status. Our SupportSuite staff is very frustrated about this disadvantage.

Eugene

supportskins · 27-02-2008, 07:10 AM

You might want to contact Kayako support to get an update on this issue.

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zheka Offline New Member Posts: 19 Join Date: Oct 2007	"Automatically Add CC Users As Recipients" doesn't work? - 06-01-2008, 09:24 PM I don't want mail sent as Carbon Copy to the mail queue end up in the tickets. I set "Automatically Add CC Users As Recipients" to No (Admin CP, Settings, Tickets). Still mail sent as CC shows up in tickets. Do I have to do something else to disable it? Eugene Last edited by zheka; 06-01-2008 at 11:02 PM.

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	07-01-2008, 10:42 AM Which version of Kayako are you using? Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

zheka Offline New Member Posts: 19 Join Date: Oct 2007	08-01-2008, 06:29 AM Thanks God, one live soul finally showed any interest to my question. I have been beating my head against this problem for three month. I use the owned version of SupportSuite and it is Version 3.11.01 Eugene

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	08-01-2008, 08:13 AM This has been reported as a bug at -- Kayako Bug Tracker - Viewing Bug #310 - Auto Add CC users Ticket Parser Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

zheka Offline New Member Posts: 19 Join Date: Oct 2007	08-01-2008, 11:36 PM And God only knows when it will be fixed ? :-)

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	09-01-2008, 06:29 AM Feel free to create a support ticket from the Kayako Members Area, the developers will be able to post you an update. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/

zheka Offline New Member Posts: 19 Join Date: Oct 2007	10-01-2008, 08:54 PM Thank you Jamie, It makes sense and I'll definetely subscribe to the bug tracker and will look forward to receiving an alert. By the way, do I have to register separately for the bug tracker? I can't seem to login. Eugene Last edited by zheka; 10-01-2008 at 09:02 PM.

PeteV Offline Member Posts: 201 Join Date: Jul 2007	11-01-2008, 03:38 PM Yes, the bug tracker is a completely separate system from all other Kayako systems, and needs a separate login, as far as I can remember. _____________________ PeteV eSupport hosted 3.11.01

supportskins Offline Senior Member Posts: 3,566 Join Date: Aug 2006 Location: Mumbai, India	27-02-2008, 07:10 AM You might want to contact Kayako support to get an update on this issue. Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/