Autoreply vacation

triplef · **Autoreply vacation -** 06-09-2007, 02:47 PM

How to i for 1 deptartment use an autoreply ?

i want 1 dept to have a we are closed until xx auto reply .. all others are autoreply off by default as i can't seem to be able to make one per dept.

craigbrass · 06-09-2007, 02:57 PM

This isn't currently possible as the autoresponder deals with all departments.

You could change the code though as you have the owned licence with 98% source code. If you need assistance with this, check the marketplace board on this forum.

supportskins · 06-09-2007, 07:30 PM

Well actually it is very much possible to set autoreplies per department by editing the autoresponder template in this fashion:

IF
<{$ticket[department]}> == "Sales"
Sales autoresponder
ELSE
General Autoresponder
END IF

HTH

craigbrass · 06-09-2007, 07:59 PM

Oh right, didn't realise that Hiren. Thanks for sharing!

supportskins · 06-09-2007, 08:30 PM

Not a problem

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triplef Offline New Member Posts: 28 Join Date: Jul 2007	Autoreply vacation - 06-09-2007, 02:47 PM How to i for 1 deptartment use an autoreply ? i want 1 dept to have a we are closed until xx auto reply .. all others are autoreply off by default as i can't seem to be able to make one per dept.

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	06-09-2007, 02:57 PM This isn't currently possible as the autoresponder deals with all departments. You could change the code though as you have the owned licence with 98% source code. If you need assistance with this, check the marketplace board on this forum. Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

craigbrass Offline Senior Member Posts: 5,762 Join Date: Jun 2005 Location: Cumbria, UK	06-09-2007, 07:59 PM Oh right, didn't realise that Hiren. Thanks for sharing! Craig Brass - Kayako Forum Squatter (Note: I am NOT a staff member) Icon Headquarters - Its Elixir - Web2Messenger

supportskins Offline Senior Member Posts: 3,858 Join Date: Aug 2006 Location: Mumbai, India	06-09-2007, 08:30 PM Not a problem Professional and Affordable Kayako Skins - Specialists in Kayako Skinning & Customization - Professional Paid Support Our Skins and Services - http://www.supportskins.com/store/ SupportSkins.com - http://www.supportskins.com/