Can staff create tickets? See below

[sqzdog]

Alot of questions I get come from the phone. If I take a phone call from a registered user, can I create a ticket for the registered user and add details of the conversation, etc. to the ticket and then close it out once I have handled their issue? Would it then be saved and tied back to their name/account?

[Siora]

as long as you use their email address (the one they used when registering) the ticket will be logged under that user's account.

[Jamie Edwards]

Originally Posted by sqzdog

Alot of questions I get come from the phone. If I take a phone call from a registered user, can I create a ticket for the registered user and add details of the conversation, etc. to the ticket and then close it out once I have handled their issue? Would it then be saved and tied back to their name/account?

There is such thing as a "phone ticket" for this purpose:
http://jamie.kayako.org/screenshots/...0424000737.png

http://jamie.kayako.org/screenshots/...0424000754.png

[Solvent LLC]

What is the difference between a "phone" and an "email" ticket when created by a staff thru the Staff CP?

Will the user get an email autoresponder after I submit their "phone" ticket? what about "email" ticket? Will both of them be "linked" to the customer's email address when they login to my Kayako site? I read the documentation but I must admit I am still a little hazy about the difference between these 2 choices.

thanks