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| Member Posts: 69 Join Date: Sep 2007 | Can't see ALL tickets? -
26-05-2009, 08:01 PM
I'm confused... I am an admin, and we have sla/escalations set up that an unresponded ticket for 16 hours ends up belonging to our manager.. I log in under him and see all tickets... But I log in under myself, another admin, and I see a count of the tickets on the left side but absolutely none of are actually listed. I echo'ed the query and it seemed to always look for ownerid IN (0, [my id])... despite "view all" or anything. I see new tickets coming in no problem. What's going on? Create powerful online surveys with ease in minutes! Sign up for your FREE account today! Follow us on Twitter |
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