Change "from" in email

[Dynadata]

Hi,

When I submit a ticket the ticket does have the following properties:

 
From: "Department name" [support@domain.com]
Subject: [#ticket id]: "subject ticket"

I would like to change the "From" to the following:

From: "Company name" [support@domain.com]

Where can I change this?

[supportskins]

You can override the From address under:
Admin CP > Mail Parser > Manage Email Queue > email@domain > From Address

[Dynadata]

I don't have an Email Queue.
I only use the SMTP settings under "Admin CP >> Settings >> CPU Optimization & Server".

So where to change it in my situation?

[BigDawgRob]

We use a range of different e-mails addresses so setting the 'From' address from each department can require a certain amount of craft. In the end I've created a 'dummy' mail queue for each departement. The mail queue setting is of the 'pipe' type (though we don't use piped mail).

Perhaps creating a dummy mail queue for your will allow to to set the From name correctly?

Rob

[Dynadata]

Thanks Rob for your reply.
I'm not sure what do you mean with 'dummy' but I don't think it's gonna work in my situation.

I have 23 departments and 3 different statuses.
So if I change the 'FROM' address using the Mail Queue settings I would need (23 x 3) 69 queue's.
This is because there is no option by the Mail Queue like "All statuses" or "All departments".

So what should I do best to change the 'FROM' address in the emails?

[supportskins]

You might want to look into /modules/functions_ticketmain.php

[Dynadata]

Thank you for pointing me in the right direction!

I opened \modules\tickets\functions_ticketmain.php
In the function getReturnName() I replaced the following:

 
if (empty($_SWIFT["staff"]["fullname"]))
{
return $_SWIFT["departmentcache"][$this->ticket["departmentid"]]["title"];
}

By:

 
if (empty($_SWIFT["staff"]["fullname"]))
{
return "CompanyName";
}

That did the trick!

[supportskins]

Glad to help