change email_autoresponder to greed the recipient

[mopa]

I have changed the email_autoresponder to greed the client everytime I reply to a ticket (maybe the system actually was designed like that from the start - so I'm not sure it's something I did)

However it does not include this automatic greed anymore - does anyone else experience this?

Look at this (this is where the greeding in the code is represented - in this case it is in Danish):

<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}>Hej <{$ticket[fullname]}>,
<{$language[arintro]}>

PHP Code:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$ticket[fullname]}>,<BR>
<{$language[arintro]}><BR>
<BR>
&nbsp;&nbsp;&nbsp;<b><{$language[articketid]}></b><{$ticket[fticketid]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arsubject]}></b><{$ticket[subject]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[ardepartment]}></b><{$ticket[department]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpriority]}></b><{$ticket[priority]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arstatus]}></b><{$ticket[status]}><BR>
<BR>
<{$language[arsubfooter]}><a href="<{$swiftpath}>index.php?_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}>"><{$swiftpath}></a><BR><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
&nbsp;&nbsp;&nbsp;<b><{$language[aremail]}></b><{$ticket[email]}><BR>
&nbsp;&nbsp;&nbsp;<b><{$language[arpassword]}></b><{$user[userpasswordtxt]}><BR>
<{/if}>
<BR><{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<b><{$newsitem[index]}>.</b> <a href="<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>"><{$newsitem[subject]}></a><BR>
<{/foreach}>
<BR>
<{/if}>
<{$language[arfooter]}><BR>
<BR>
<{$settings[general_companyname]}><{if $queuesignature != ""}><BR><{$queuesignature}><{/if}></font><{else}>Hej <{$ticket[fullname]}>,
<{$language[arintro]}>
 <{$language[articketid]}><{$ticket[fticketid]}>
 <{$language[arsubject]}><{$ticket[subject]}>
 <{$language[ardepartment]}><{$ticket[department]}>
 <{$language[arpriority]}><{$ticket[priority]}>
 <{$language[arstatus]}><{$ticket[status]}>
<{$language[arsubfooter]}><{$swiftpath}>index.php?group=SPECIFIC&_m=tickets&_a=viewticket&ticketid=<{$ticket[ticketid]}><{if $settings[u_sendpw] == 1 && $user[userpasswordtxt] != "" && $user[loginapi_moduleid] == 1}>
 <{$language[aremail]}><{$ticket[email]}>
 <{$language[arpassword]}><{$user[userpasswordtxt]}>
<{/if}>
<{if $newscount != 0}>
<{foreach key=newskey value=newsitem from=$news}>
<{$newsitem[index]}>. <{$newsitem[subject]}>
<{$swiftpath}>index.php?_m=news&_a=viewnews&newsid=<{$newsitem[newsid]}>&group=<{$ticket[tgroup]}>
<{/foreach}>
<{/if}>
<{$language[arfooter]}>
<{if $queuesignature != ""}>
<{$queuesignature}><{/if}><{/if}> 


[mopa]

Ok sorry for this - I am really sleeping.

I was not referring to email_autoresponder
but email_staffreply

And to this code

Particually these line:

<{$language[arstatus]}><font color="<{$status[statuscolor]}>"><{$ticket[status]}></font><BR>
</fieldset>
</fieldset>
</font><{else}>Hej <{$ticket[fullname]}>,
<{$contentstext}>

<{if $settings[t_enhistory] == 1}>
<{$language[tickethistory]}>

PHP Code:

<{if $ishtml == true}><font face="Verdana, Arial, Helvetica" size="2"><{$contentshtml}>
<BR><BR>
<{if $settings[t_enhistory] == 1}>
<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[tickethistory]}></legend>
<{foreach key=key value=post from=$postlist}>
<{if $post[ticketpostid] != $ticket[lastpostid]}>
<b><{$post[fullname]}></b> (<{if $post[creator] == "staff"}><{$language[thstaff]}><{elseif $post[creator] == "thirdparty"}><{$language[ththirdparty]}><{elseif $post[creator] == "recipient"}><{$language[threcipient]}><{else}><{$language[thclient]}><{/if}>) <{$language[thpostedon]}> <{$post[date]}>
<hr>
<br>
<{$post[contents]}>
<{if $ticket[hasattachments] == "1" && $post[attachmentcount] > 0}>
<BR /><BR /><fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;"><legend><{$language[thattachments]}></legend>
<{foreach key=attachkey value=attachment from=$post[attachments]}>
<{$attachment[filename]}> (<{$attachment[attachmentsize]}>)<BR />
<{/foreach}>
</fieldset>
<{/if}>
<br><br>
<{/if}>
<{/foreach}>
</fieldset>
<{/if}>
<fieldset style="margin-bottom: 6px; color: #333333;FONT: 11px Verdana, Tahoma;PADDING:3px;">
<legend><{$language[ticketdetails]}></legend><BR>
<{$language[articketid]}><{$ticket[fticketid]}><BR>
<{$language[ardepartment]}><{$ticket[department]}><BR>
<{$language[arpriority]}><font color="<{$priority[frcolorcode]}>"><{$ticket[priority]}></font><BR>
<{$language[arstatus]}><font color="<{$status[statuscolor]}>"><{$ticket[status]}></font><BR>
</fieldset>
</fieldset>
</font><{else}>Hej <{$ticket[fullname]}>,
<{$contentstext}>

<{if $settings[t_enhistory] == 1}>
<{$language[tickethistory]}>
===================
<{foreach key=key value=post from=$postlist}>
<{if $post[ticketpostid] != $ticket[lastpostid]}>
<{$post[fullname]}> (<{if $post[creator] == "staff"}><{$language[thstaff]}><{elseif $post[creator] == "thirdparty"}><{$language[ththirdparty]}><{elseif $post[creator] == "recipient"}><{$language[threcipient]}><{else}><{$language[thclient]}><{/if}>) <{$language[thpostedon]}> <{$post[date]}>
===============================================================
<{$post[contentstext]}>
<{if $ticket[hasattachments] == "1" && $post[attachmentcount] > 0}>
<{foreach key=attachkey value=attachment from=$post[attachments]}>
<{$attachment[filename]}> (<{$attachment[attachmentsize]}>)
<{/foreach}>
<{/if}>
<{/if}>
<{/foreach}>

<{/if}>
<{$language[ticketdetails]}>
===================
<{$language[articketid]}><{$ticket[fticketid]}>
<{$language[ardepartment]}><{$ticket[department]}>
<{$language[arpriority]}><{$ticket[priority]}>
<{$language[arstatus]}><{$ticket[status]}><{/if}>
<{$queuesignature}>